About the job
About Leap
Leap is a leading innovator in benefits solutions and a trailblazer in employer specialty pharmacy. We are transforming the delivery and financing of life-changing therapies, ensuring patients receive necessary treatments while providing employers with fair pricing.
Specialty medications and infusions account for nearly 10% of total healthcare expenditures and represent the most rapidly increasing cost category for employers. Leap addresses this challenge through a unique model: removing hidden fees, enhancing access to quality infusion providers, and ensuring transparency and fairness in pricing structures.
We take pride in our partnerships with numerous Fortune 500 companies and leading TPAs. Each patient we assist generates immediate ROI: lower costs, improved access, and superior care. Join us in redefining the possibilities in specialty care.
About the Role
As a Client Success Manager (CSM), you will play a pivotal role in delivering outstanding service and fostering client satisfaction across a designated portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants. You will ensure operational excellence supports client retention, growth, and measurable value delivery. This role acts as the ambassador for our organization to clients and will advance our mission through proactive, data-driven promotion of our services. You will report directly to the SVP of Client Operations & Success.
Key Responsibilities
1. Strategic Account Ownership
Oversee the complete client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategies, performance management, renewals, and long-term retention.
Create and implement account plans that align with client healthcare and cost-containment strategies.
Act as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs.
2. Value Delivery & Executive Engagement
Facilitate quarterly and annual business reviews showcasing utilization trends, financial performance, savings impact, and member experience metrics.
Effectively communicate Leap’s value proposition, converting performance data into actionable insights and recommendations for executives.
Exhibit strong executive presence in data-driven discussions with senior stakeholders.

