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Client Success Manager at Leap | Remote

LeapUS - Remote
Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess strong interpersonal skills, be data-driven, and have a passion for client success. You should have experience in account management or client services within a healthcare or pharmacy setting, and demonstrate a proactive approach to problem-solving. A Bachelor's Degree is preferred.

About the job

About Leap

Leap is a leading innovator in benefits solutions and a trailblazer in employer specialty pharmacy. We are transforming the delivery and financing of life-changing therapies, ensuring patients receive necessary treatments while providing employers with fair pricing.


Specialty medications and infusions account for nearly 10% of total healthcare expenditures and represent the most rapidly increasing cost category for employers. Leap addresses this challenge through a unique model: removing hidden fees, enhancing access to quality infusion providers, and ensuring transparency and fairness in pricing structures.


We take pride in our partnerships with numerous Fortune 500 companies and leading TPAs. Each patient we assist generates immediate ROI: lower costs, improved access, and superior care. Join us in redefining the possibilities in specialty care.

About the Role

As a Client Success Manager (CSM), you will play a pivotal role in delivering outstanding service and fostering client satisfaction across a designated portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants. You will ensure operational excellence supports client retention, growth, and measurable value delivery. This role acts as the ambassador for our organization to clients and will advance our mission through proactive, data-driven promotion of our services. You will report directly to the SVP of Client Operations & Success.

Key Responsibilities

1. Strategic Account Ownership

  • Oversee the complete client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategies, performance management, renewals, and long-term retention.

  • Create and implement account plans that align with client healthcare and cost-containment strategies.

  • Act as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs.

2. Value Delivery & Executive Engagement

  • Facilitate quarterly and annual business reviews showcasing utilization trends, financial performance, savings impact, and member experience metrics.

  • Effectively communicate Leap’s value proposition, converting performance data into actionable insights and recommendations for executives.

  • Exhibit strong executive presence in data-driven discussions with senior stakeholders.

About Leap

Leap is revolutionizing the healthcare landscape with innovative pharmacy benefit solutions that prioritize transparency and fairness, ensuring both employers and patients benefit from high-quality care.

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