Position has been filled
Client Success Manager for Health System Partnerships
MapleToronto, Ontario
On-site Full-time
Position filled
Experience Level
Experience
Qualifications
Qualifications:Proven experience in client success, account management, or a related field. Strong communication and interpersonal skills, with the ability to build lasting relationships. Demonstrated ability to manage multiple projects and prioritize effectively in a fast-paced environment. Familiarity with healthcare systems and virtual care solutions is an asset. Proficiency in data analysis and performance metrics to drive decision-making.
ABOUT MAPLE
Established in 2015, Maple is an innovative health technology company on a mission to revolutionize the healthcare experience for patients, healthcare providers, and institutions alike. We are committed to creating a seamless and connected healthcare landscape.
Our virtual care services are delivered through various channels, including Direct-to-Consumer (B2C), Employers and Private Insurers (B2B), and Public Sector Institutions (B2I). With a robust network of over 2,000 healthcare providers and nearly 4 million Canadians benefiting from our services, Maple stands as one of the fastest-growing virtual care platforms in Canada.
Our entrepreneurial culture is deeply rooted in our commitment to enhancing the health and well-being of individuals while fortifying the healthcare system. We take pride in our dedicated team, which has garnered multiple prestigious awards such as LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, and Globe & Mail's Top Growing Companies in Canada.
THE POSITION
We are seeking a passionate Client Success Manager to join our Health System Partnerships (HSP) team.
In this role, you will oversee a portfolio of strategic client relationships, serving as the principal contact for key partner initiatives. Your mission will be to enhance engagement, ensure operational excellence, and provide exceptional client experiences that reinforce Maple’s partnerships and influence within Canada's healthcare ecosystem.
The HSP team is responsible for managing large-scale provincial partnerships and government-related initiatives, customizing programs to address the needs of diverse patient populations. As a Client Success Manager, you will play a vital role in fostering long-term relationships, identifying growth opportunities, and delivering impactful virtual care solutions.
This position is perfect for a strategic, relationship-focused professional who thrives in a dynamic and mission-driven environment.
About Maple
Maple is a trailblazer in health technology, focused on delivering innovative virtual care solutions that enhance patient experiences and strengthen healthcare systems across Canada. With a growing network and a commitment to excellence, we are positioned to reshape the future of healthcare.
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