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Cloud Operations Engineer

Neo4jRemote: India
Remote Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess strong technical skills, preferably with experience in cloud operations and database management. You should be familiar with troubleshooting techniques and have a passion for customer support, ensuring that client needs are met promptly and effectively.

About the job

About Neo4j:

Neo4j is a leading graph intelligence platform that revolutionizes data management, transforming raw data into actionable insights to fuel the evolution of intelligent applications and AI systems. Our solution offers enterprise-grade knowledge graphs that ensure accuracy, transparency, and governance in AI operations. Trusted by 84 of the Fortune 100, we provide the most comprehensive and user-friendly graph capabilities across various environments and data sources, supported by a vibrant global community dedicated to graph technology.

Designed to function seamlessly across all cloud environments, our platform integrates effortlessly with existing systems to support dynamic, personalized, and autonomous AI solutions. By delivering rapid insights and contextual knowledge, we enhance the experiences of both customers and employees alike.

Our Vision:

At Neo4j, our commitment lies in helping the world derive meaning from data.

As the landscape of business, society, and knowledge becomes increasingly interconnected, our innovative technology empowers organizations to uncover and comprehend complex data relationships. We are pioneers in the graph database domain, transforming how businesses harness their data to drive innovation and maintain a competitive edge.

The Role

As a Cloud Operations Engineer, you will be adept at troubleshooting server and database technical issues. Your primary responsibility will be to effectively manage and monitor our clients' Neo4j database environments, ensuring optimal application performance and infrastructure availability. This position is crucial in guaranteeing that our customers can successfully deploy and manage Neo4j in their production environments. It is ideal for a technically skilled individual who thrives on problem-solving and enjoys direct collaboration with clients.

Responsibilities

  • Engage in the On-Call rotation as a member of the Cloud Managed Services team, addressing incidents that affect Neo4j cloud infrastructure availability to support customer requests effectively.
  • Collaborate with the Cloud Managed Services Team during business hours and occasionally during off-hours, managing and supporting the Neo4j database infrastructure for our clients while resolving escalations related to cloud-hosted environments.

About Neo4j

Neo4j is the premier graph intelligence platform, enabling organizations to transform their data into comprehensive knowledge. With a focus on accuracy, governance, and ease of integration, Neo4j serves as the foundation for next-generation AI systems utilized by top enterprises worldwide.

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