About the role
MicroStrategy is seeking a Cloud Support Engineer I in Pune. This position centers on providing direct cloud-based support to clients and helping them resolve technical issues quickly and effectively.
Role overview
As a Cloud Support Engineer I, you will handle incoming support requests and act as the first point of contact for troubleshooting. The goal is to address client concerns and maintain a smooth experience for those using MicroStrategy’s cloud solutions.
Key responsibilities
- Respond to client inquiries related to cloud services
- Troubleshoot and resolve technical issues as they arise
- Work to ensure a seamless customer experience
Requirements
- Interest in cloud technologies and customer support
- Strong problem-solving and communication skills
- Ability to work from Pune

