About the job
About Arcade
At Arcade, our mission is to empower teams to become exceptional storytellers. We envision creating dynamic visual experiences that captivate and engage audiences.
More than 22,000 teams rely on Arcade to craft on-brand product demos, videos, and visuals within minutes, eliminating the need for designers, agencies, or lengthy production cycles. Our diverse team, composed of talents from Airbnb, SuperHuman, Box, LaunchDarkly, and AngelList, is at the forefront of redefining product storytelling for the next decade. We are passionate about our craft and dedicated to building products that are efficient, user-friendly, and genuinely valuable.
The Role
As the Community Manager, you will be responsible for nurturing and expanding our customer community. This entails fostering authentic relationships with our customers, facilitating learning and collaboration among them, and creating an environment where they feel valued, supported, and enthusiastic to engage.
You will collaborate closely with Customer Success, Marketing, and Product teams to transform community insights into compelling stories, impactful programs, and actionable insights that drive customer success and shape our company’s presence.
This is a proactive role suited for someone who enjoys connecting with people, quickly identifies trends, and is adept at building initiatives from the ground up.
What You’ll Do
Identify noteworthy use cases, trends, and behaviors within the community.
Convert insights into engaging stories, examples, posts, or informative content for others.
Plan and execute community programs and events, both virtual and in-person.
Oversee all aspects of event strategy from ideation to execution.
Encourage participation through clear communication, follow-up, and personalized outreach.
Cultivate and sustain genuine relationships with customers across community platforms.
Actively engage in discussions, responding thoughtfully with context and consideration.
Balance individual customer needs with the greater community's interests.
Share valuable community insights with Customer Success, Marketing, and Product teams.
Take initiative to launch new programs or enhance existing ones proactively.
Manage multiple projects simultaneously, adapting swiftly to changing priorities.

