About the job
FSSI has provided document outsourcing and communication solutions for more than 45 years, serving Fortune 500 clients in financial, banking, insurance, and billing sectors nationwide. The company specializes in customized print and mail services, with a focus on accuracy and secure handling of sensitive information.
The Custom Mail Insert Operator position is a full-time, onsite role based in Santa Ana, California. This job centers on manually preparing tailored mailing orders, which includes folding and inserting confidential documents into envelopes or packages according to specific work order instructions. The role requires careful attention to detail and a strong sense of responsibility, especially when working under tight deadlines.
Schedule
Standard hours are Monday through Friday, 1:30 PM to 10:00 PM. Overtime may be required, including earlier or later shifts and occasional weekend work during peak production periods.
Key Responsibilities
- Fold and insert documents by following detailed checklist instructions for each job order, maintaining accuracy and quality throughout the process.
- Review document quality as specified in checklists and promptly report any discrepancies to shift leads.
- Scan each mail piece to confirm job count requirements are met.
- Deliver completed work to Quality Assurance for final approval.
- Assist the department with additional tasks as needed.
- Maintain flexibility in scheduling, including the possibility of working 10+ hour days and at least one Saturday per month.
What Success Looks Like
Success in this role means consistently preparing mailings with precision, following all instructions, and supporting team productivity during peak times. Reliability and adaptability are essential for meeting production goals and quality standards.

