Qualifications
Minimum Qualifications- At least 6 months of experience in a customer service role.- Proficient in computer usage in professional or personal contexts for a minimum of 6 months.- High School diploma or GED, or equivalent work experience.- Must be eligible to work in the United States. Preferred Qualifications- Over 6 months of experience in a sales-oriented role.- 1 to 2 years of experience in customer service, beyond just call center experience.- A strong commitment to customer success and a focus on enhancing customer experiences.- An enthusiastic and personable demeanor.- Ability to thrive in a structured call center environment.- Strong computer skills with the ability to navigate multiple systems efficiently.- Flexibility to adapt to constant changes.- Proven track record of reliability and solid work history.
About the job
As a Customer Account Services Representative, you will play a crucial role in enhancing customer satisfaction while simultaneously contributing to the growth of our esteemed company. You will have the opportunity to identify and promote additional or upgraded services that meet customer needs.
Key Responsibilities
Deliver Exceptional Customer Experiences
- Engage with customers in a call center setting by warmly greeting them, asking insightful questions, and actively listening to their needs and requests.
- Ensure a seamless customer journey by accurately documenting call details and entering new account information into our systems, as well as completing necessary forms for inter-departmental actions.
- Foster customer loyalty by conducting follow-up calls after actions are taken by other Cox departments.
Effective Problem Solving
- Provide appropriate answers or solutions by interpreting information relevant to the customer’s specific situation.
- Educate customers on billing statements and explain Cox's policies and procedures regarding pricing, billing, and services.
- Carry out necessary calculations concerning fees, timeframes, or due dates.
Contribute to Business Growth
- Advance the company's objectives by identifying opportunities for sales leads, promoting Cox services, and offering service contracts as authorized by customers.
- Collaborate with Sales for identified leads and coordinate with Technical Support for assistance with non-account-related issues.
About Cox Communications
Your Career at Cox CommunicationsCox Communications is dedicated to connecting valued customers through innovative communication services, as well as uniting employees with exciting career opportunities. Our commitment is to bring people together and enhance their lives. With a reputation for pioneering efforts in cable, telephone, and commercial services, Cox is recognized for its industry-leading customer care and exceptional work environments. We actively seek talented professionals to join our diverse team! Cox offers competitive salaries, a comprehensive benefits package (including healthcare, pension, and 401k), and a top-tier working environment. Cox is an equal opportunity employer, welcoming applicants from all backgrounds, including disabled, protected, and veteran individuals. For more information, visit: Cox Communications.
