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Customer Experience Engineering Manager

Hevo DataPune, Maharashtra
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in customer support or engineering roles within a SaaS environment. Strong problem-solving skills and a customer-oriented mindset. Excellent communication and interpersonal skills. Ability to lead teams and projects effectively. Technical proficiency to understand complex product features and resolve customer issues.

About the job

About Hevo

Hevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.

About the Role

As a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

About Hevo Data

Hevo Data is transforming the way businesses handle data with its innovative No-code Data Pipeline platform, designed for seamless integration and powerful analytics capabilities, catering to a diverse range of industries.

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