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Customer Service Associate at Liniumit | Columbus, OH

LiniumitColumbus, OH
On-site Full-time

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Experience Level

Experience

Qualifications

Knowledge and Responsibilities- Respond to inquiries from prospective patients, families, and support persons to identify and schedule the most appropriate treatment options.- Listen attentively to understand each individual's unique life circumstances and history of substance use.- Employ a variety of consultative sales techniques to establish rapport and trust with callers.- Clearly articulate the benefits of treatment, highlighting potential outcomes tailored to the individual.- Educate patients and their families about the severe, life-threatening nature of addiction.- Accurately collect, document, and assess information from callers, explaining treatment options and services pertinent to their needs.- Demonstrate professional interpersonal skills and a deep appreciation for the challenges faced by those suffering from opioid use disorder (OUD).- Identify signs of suicidality and swiftly implement Contact Center protocols.- Serve as a Subject Matter Expert (SME) on all services offered.- Advocate for patients, representing their needs and concerns effectively.- Collaborate with other departments to ensure a positive patient experience.- Confirm receipt of patient information, connect patients to treatment centers as appropriate, and provide information necessary for appointment processing.- Ensure prompt responses to inquiries regarding services, screening forms, assessments, referral services, and related data collection.- Facilitate access to the appropriate treatment center; follow up with patients to confirm appointments, provide additional information regarding services, and address any unresolved inquiries.

About the job

Liniumit, a leading financial services firm, is on the lookout for a dedicated Customer Service Associate to enhance our expanding team in Columbus, OH.


JOB SUMMARY

In this pivotal role, you will manage both incoming and outgoing communications related to BayMark Health Services, while adeptly promoting the most suitable treatment options and locations. As the first point of contact for potential patients, their families, and referral sources, you will provide essential information regarding our treatment programs. Your responsibilities include gathering and transferring information, utilizing online forms and databases for data entry, and scheduling services. Our ideal Care Advocate embodies warmth, compassion, and engagement, possessing outstanding listening and communication skills. You will understand the challenges faced by individuals with substance use disorders (SUD) as they contemplate the decision to seek treatment. Your role includes educating prospective patients and their support systems about available treatment options, emphasizing the critical nature of this life-altering decision. Through consultative sales techniques such as active listening, trust-building, and needs assessment, you will motivate patients to pursue treatment and help them secure appointments.

About Liniumit

Liniumit is recognized as a premier provider of financial services, committed to delivering exceptional support and innovative solutions to our clients. We foster a dynamic work environment where every team member plays a vital role in our mission to improve the lives of those we serve.

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