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Customer Service Manager

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer service management or a similar roleStrong leadership skills with the ability to motivate and develop a teamExcellent communication and interpersonal skillsAbility to analyze data and implement effective solutionsProficiency in customer service software and tools

About the job

We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team at Oldcastle Building Envelope. In this role, you will be responsible for ensuring exceptional service delivery, enhancing customer satisfaction, and implementing best practices within our operations.

As a Customer Service Manager, you will oversee daily operations, manage team performance, and develop training programs to enhance staff capabilities. Your leadership will be crucial in driving initiatives that improve service efficiency and foster a customer-centric culture.

About Oldcastle Building Envelope

Oldcastle Building Envelope is a leading manufacturer and supplier of building materials and solutions. With a commitment to quality and innovation, we provide a wide range of products and services designed to meet the needs of our customers in the construction industry.

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