About the job
Join our dynamic team as a Customer Service Representative (CSR), where you will be the crucial link between our valued clients and warehouse operations. Your primary responsibility will involve ensuring that orders are efficiently processed, routed, and shipped, with a strong emphasis on managing logistics for wholesalers and retailers. You will be instrumental in nurturing client relationships, addressing issues, and facilitating a seamless order fulfillment experience.
Key Responsibilities:
- Act as the primary point of contact for designated clients, addressing inquiries and providing timely updates on order status, inventory, and shipping.
- Oversee order routing to wholesalers, retailers, and various partners, ensuring adherence to client-specific routing guidelines and shipping standards.
- Track order progress utilizing Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.
- Initiate routing requests, arrange carrier pickups, and monitor shipments to guarantee on-time delivery.
- Collaborate with warehouse personnel to ensure accurate picking, packing, and shipping of orders.
- Manage order exceptions, including cancellations, returns, and modifications, while keeping clients informed.
- Maintain meticulous records of client interactions, order updates, and resolution processes.
- Work closely with the WMS Manager and warehouse team to refine processes and enhance service quality.
