Remote-VA logo

Customer Service Representative at Remote-VA | Remote

Remote-VARemote — Davao Region, Philippines
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Requirements:- Prior experience in a third-party logistics (3PL), logistics, or supply chain environment is preferred.- Familiarity with routing guides, retailer compliance, and shipping requirements for wholesalers is essential.- Demonstrated ability to cultivate and maintain robust customer relationships with a strong focus on service excellence.- Proficiency in Warehouse Management Systems (experience with Extensiv or similar platforms is advantageous).- Strong typing skills (minimum 40 WPM) are required (a typing test will be administered).- Excellent verbal and written communication skills.- Exceptional attention to detail, organizational, and problem-solving capabilities.- Ability to thrive in a fast-paced environment while managing multiple tasks concurrently.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other communication tools.- Must possess prior routing experience with wholesalers.

About the job

Join our dynamic team as a Customer Service Representative (CSR), where you will be the crucial link between our valued clients and warehouse operations. Your primary responsibility will involve ensuring that orders are efficiently processed, routed, and shipped, with a strong emphasis on managing logistics for wholesalers and retailers. You will be instrumental in nurturing client relationships, addressing issues, and facilitating a seamless order fulfillment experience.

Key Responsibilities:

- Act as the primary point of contact for designated clients, addressing inquiries and providing timely updates on order status, inventory, and shipping.

- Oversee order routing to wholesalers, retailers, and various partners, ensuring adherence to client-specific routing guidelines and shipping standards.

- Track order progress utilizing Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.

- Initiate routing requests, arrange carrier pickups, and monitor shipments to guarantee on-time delivery.

- Collaborate with warehouse personnel to ensure accurate picking, packing, and shipping of orders.

- Manage order exceptions, including cancellations, returns, and modifications, while keeping clients informed.

- Maintain meticulous records of client interactions, order updates, and resolution processes.

- Work closely with the WMS Manager and warehouse team to refine processes and enhance service quality.

About Remote-VA

Remote-VA is dedicated to providing exceptional virtual assistant services, specializing in supporting businesses with their operational needs. Our focus is on delivering high-quality service and fostering lasting client relationships through effective communication and tailored solutions.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.