About the job
Job Title: Remote Customer Service Representative
Company Overview:
Join our innovative management company dedicated to providing exemplary service to our tenants. We strive to foster a collaborative and supportive work culture where every team member can thrive.
Job Description:
We are looking for a dedicated and professional Customer Service Representative to efficiently address tenant inquiries, facilitate service requests, and oversee communications related to rent. This fully remote role offers a perfect work-life balance alongside a robust support team to ensure your success.
Key Responsibilities:
- Respond swiftly and courteously to tenant inquiries via phone and email.
- Coordinate service calls and ensure prompt resolution of tenant issues.
- Manage rent-related communications, including payment updates and general queries.
- Maintain precise records of interactions and transactions using our CRM system.
- Collaborate with the back support team to effectively address tenant needs.
