About the job
Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly to wholesalers and retailers. Your contributions will be crucial in fostering robust client relationships and ensuring every order is executed flawlessly.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, addressing inquiries and providing real-time updates regarding orders, inventory, and shipping.
- Coordinate the routing of orders to wholesalers, retailers, and other partners, ensuring compliance with routing guides.
- Monitor and track orders using Warehouse Management Systems (WMS), proactively communicating any delays or issues.
- Submit routing requests, schedule carrier pickups, and diligently follow up on shipment statuses to ensure timely deliveries.
- Collaborate closely with the warehouse team to guarantee accuracy in order picking, packing, and shipping.
- Manage order exceptions, such as cancellations, returns, and changes, while keeping clients informed throughout the process.
- Maintain comprehensive documentation of all client communications, updates, and resolutions.
- Work in partnership with the WMS Manager to enhance operational processes and service levels.
Requirements
Essential Experience:
- Proven routing experience with wholesalers is mandatory.
- Background in a 3PL, logistics, or supply chain setting.
- Knowledge of retailer compliance standards, routing guides, and shipping procedures.
- Practical experience with Warehouse Management Systems (preferably Extensiv or similar platforms).
Required Skills:
- Strong customer service orientation with a successful track record of cultivating lasting client relationships.
- Excellent verbal and written communication skills.
- Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant communication tools.
- Typing speed of at least 40 WPM (a typing test will be required).
Benefits
Work Schedule & Setup
Monday to Friday | 9:00 AM – 5:00 PM EST
Fully Remote / Work-from-Home
Ready to Apply?
Send your CV and portfolio to:
mondilla.jay03@gmail.com
