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Customer Service Representative - Call Center

On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, candidates should possess:High school diploma or equivalent; further education is a plusProven experience in a customer service role, preferably in a call center environmentStrong verbal and written communication skills in Italian and EnglishAbility to handle difficult situations with professionalism and empathyProficiency in using customer service software and tools

About the job

Join our dynamic team as a Customer Service Representative at our Call Center in Milan! We are seeking enthusiastic individuals who are passionate about providing exceptional customer support and ensuring client satisfaction. As a representative, you will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and delivering solutions in a timely manner.

Key responsibilities include:

  • Responding to customer inquiries via phone, email, or chat
  • Resolving product or service issues by identifying the problem and providing appropriate solutions
  • Maintaining customer records and updating information in our database
  • Collaborating with team members to improve service quality and customer experience

If you are a team player with excellent communication skills and a knack for problem-solving, we encourage you to apply!

About Kelly Services

Kelly Services is a global leader in workforce solutions, providing innovative staffing and recruitment services for a wide range of industries. Our commitment to excellence and customer satisfaction is at the core of our operations, making us a trusted partner for businesses and job seekers alike.

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