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Customer Service Representative

On-site Full-time

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Experience Level

Entry Level

Qualifications

Exceptional customer service skills with a friendly and approachable attitudeStrong verbal and written communication skillsBasic math skills for accurate transaction handlingCompetence in using computers and relevant softwareAble to multitask and prioritize effectively in a busy settingAttention to detail and accuracy in all tasksTeam-oriented with a collaborative mindsetFlexibility to adapt to changing work conditions and schedulesEffective problem-solving skills to address customer concernsPhysical ability to stand for extended periods and lift up to 25 lbs. when necessaryHigh school diploma or equivalent preferred (not mandatory)Previous experience in customer service is advantageousEmpathy and patience while interacting with diverse customer personalitiesEagerness to learn and stay informed about company products and policies

About the job

Join our dynamic team as a Customer Service Representative at Domino's Pizza in Decatur, Georgia! We are looking for a passionate and customer-oriented individual to deliver outstanding service to our clients. In this pivotal role, you will engage with customers, address their needs, and ensure their experience is nothing short of exceptional.

  • Welcome and assist customers with professionalism and warmth
  • Resolve customer inquiries, concerns, and complaints in a timely manner
  • Accurately process transactions, including cash and credit card payments
  • Maintain a tidy and organized workspace
  • Collaborate with colleagues to enhance operational efficiency and customer satisfaction
  • Provide detailed product information to assist customers in making informed choices
  • Manage a variety of tasks simultaneously in a fast-paced environment
  • Stay informed on company policies, products, and services
  • Document customer interactions and update records in the database
  • Identify complex issues and escalate them to the appropriate department
  • Foster a positive and encouraging workplace culture

About Domino's Pizza, Inc.

Domino's Pizza, Inc. is a global leader in pizza delivery and carryout, renowned for our commitment to delicious food and exceptional service. Join us at our Decatur location and be a part of a vibrant team that values hard work and dedication to customer satisfaction.

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