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Customer Success Engineer II - Database

DigitalOceanHyderabad
On-site Full-time

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What You’ll DoProvide hands-on technical support for database and cloud infrastructure issues, including technologies such as MySQL, PostgreSQL, Redis, MongoDB, and Clickhouse, with experience in cloud-native and Kubernetes environments. Diagnose and resolve production issues affecting database performance, availability, replication, backups, and connectivity. Assist customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean. Collaborate with senior engineers and stakeholders to support onboarding, migrations, and complex escalations, contributing to root cause analysis and resolution. Analyze customer architectures to identify improvement opportunities and recommend best practices. Engage in incident response and on-call rotations to address critical customer issues. Contribute to team growth through case reviews and knowledge sharing while developing and maintaining technical documentation and playbooks for continuous improvement. Advocate for customer feedback to influence product enhancements and platform improvements.

About the job

Join the innovative team at DigitalOcean, where you can make a significant impact in your career. Work alongside a vibrant community of talented professionals dedicated to creating the simplest scalable cloud solutions. If you embrace a growth mindset and thrive in a fast-paced environment, you’ll find a home here. We believe in winning together—learning, having fun, and making a real difference for the dreamers and builders around the globe.

We are seeking a Customer Success Engineer II - Database who is enthusiastic about cloud infrastructure and database technologies, dedicated to providing outstanding customer experiences through high-touch, personalized support for our strategic accounts.

In this role, you will be part of a dynamic team focused on empowering customers to successfully operate their workloads on our platform. You will closely collaborate with customers to troubleshoot issues, optimize database performance, and guide them on best practices for managed databases and cloud infrastructure.

As a Customer Success Engineer II, you will develop a profound technical understanding of database systems and DigitalOcean products, enabling you to tackle increasingly complex customer scenarios. You will work cross-functionally with Product and Engineering teams to ensure exceptional customer outcomes. This position reports to the Manager of Customer Success Engineering.

About DigitalOcean

DigitalOcean is dedicated to democratizing technology for developers by providing simple and affordable cloud solutions. Our mission is to empower developers to build and scale applications that make a difference in the world.

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