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Customer Success Engineer

Veeam SoftwarePrague, Czechia
On-site Full-time $100/yr - $100/yr

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Key ResponsibilitiesConfigure customer accounts, customize backup policies and storage solutions, and facilitate onboarding processes. Identify migration opportunities and conduct usage analyses to align business outcomes with product adoption. Conduct assessments and develop protection strategies, recommending suitable software products and architectures across the Veeam Data Platform. Execute recovery simulations and apply the Veeam Data Resilience Maturity Model (DRMM) for tracking and reporting resilience posture. Monitor customer signals to identify churn risks early and work on mitigation strategies. Create compelling business cases, define total cost of ownership (TCO), and articulate value propositions for expansion. Engage with CISO/CIO stakeholders to provide updates on risks, status, and opportunities, supporting executive discussions and roadmap alignment.

About the job

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us.

 

We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.

About Veeam Software

Veeam Software is a trailblazer in data resilience, dedicated to helping businesses manage their data effectively. With a commitment to innovation and excellence, Veeam is trusted by leading brands globally to ensure their operations remain uninterrupted.

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