Customer Success Manager (12-Month Fixed Term Contract)

FrontDublin, Ireland

On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, you should possess excellent communication skills, a strong understanding of customer needs, and the ability to develop strategic relationships. Experience in account management or customer success within a B2B environment is highly desirable. A proactive approach to problem-solving and the ability to work collaboratively with cross-functional teams are essential for success.

About the job

Front is hiring a Customer Success Manager for a 12-month fixed-term contract in Dublin, Ireland. This role centers on supporting B2B clients after the sale, ensuring they get long-term value from Front’s customer operations platform.

Role overview

The Customer Success Manager partners with a diverse portfolio of business clients. The goal: help customers adopt, use, and renew Front’s services. Day to day, this means building strong relationships, guiding clients through onboarding, and working to increase retention. Success in this role comes from understanding each client’s goals and proactively supporting their experience with the platform.

What you will do

Serve as the main contact for assigned B2B customers after the sale
Lead clients through onboarding, adoption, and ongoing engagement
Build relationships to drive renewals and understand client objectives
Identify and address risks before they become issues
Work proactively to deliver positive results for customers

Requirements

Proactive approach to engaging with customers
Strong organizational skills
Commercial awareness, with the ability to spot both opportunities and risks
Experience managing B2B client relationships is a plus

Location and contract

Based in Dublin, Ireland
12-month fixed-term contract

About Front

Front is a leading customer operations platform tailored for B2B complexities, enabling seamless communication and collaboration among teams and clients. With significant backing from top venture capitalists, we are recognized as one of the best places to work and are committed to fostering a positive workplace culture.

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