Customer Success Manager - Federal

GreyNoise IntelligenceWashington, DC or Remote

Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in customer success management or a similar roleStrong understanding of the Federal and Public Sector landscapeExcellent communication and interpersonal skillsAbility to establish rapport with clients and drive successful outcomesExperience with data analysis and performance tracking

About the job

About GreyNoise Intelligence

GreyNoise Intelligence helps organizations understand Internet scanning and exploitation risks. The platform provides real-time, verifiable intelligence about actors scanning the Internet, allowing businesses to defend their networked assets. Thousands of specialized sensors worldwide collect data, which advanced data science and AI techniques turn into actionable insights.

The GreyNoise Global Observation Grid offers large-scale threat data analysis, supporting clients with timely protection against perimeter threats. All US-based positions are fully remote within the United States, with the option to work from the DC area headquarters. US work authorization is required.

Role Overview

The Customer Success Manager - Federal is part of the Customer Experience (CX) team. This role focuses on delivering a strong client experience by serving as the main point of contact for federal, public sector, and global government clients. The position centers on customer retention and ensuring clients succeed with GreyNoise services. The Customer Success Manager reports to the Senior Director of Customer Experience.

What You Will Do

Engage regularly with GreyNoise customers in Federal, Public Sector, and Global Government segments, including:

Building and maintaining relationships with Primary Contacts (PCs) in the assigned client portfolio
Collaborating with PCs to define success criteria and monitor performance outcomes
Conducting routine check-in calls to assess client satisfaction, review product usage, discuss additional use cases, and share updates on the GreyNoise roadmap
Responding to customer inquiries by email or directing them to the appropriate team for resolution
Maintaining consistent communication with portfolio customers to ensure a smooth experience

About GreyNoise Intelligence

GreyNoise Intelligence is at the forefront of cybersecurity innovation, utilizing a unique observation grid to provide organizations with critical insights into Internet threats. Our mission is to enhance the security posture of our clients by delivering actionable intelligence that mitigates risks associated with Internet scanning and exploitation.

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