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Customer Success Manager - Remote (US)

Remote Full-time $90K/yr - $90K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesLead, mentor, and develop a diverse team of Customer Success Advisors (CSAs) and Technical Leads (TLs) to ensure effective execution across customer engagement. Foster a customer-centric culture that prioritizes client satisfaction and success. Monitor performance metrics and implement strategies to meet and exceed customer expectations. Collaborate with cross-functional teams to align customer feedback with product development and enhancements. Conduct regular team meetings to share insights and best practices, driving continuous improvement.

About the job

About PerfectServe

PerfectServe is a leading provider of clinical communication and physician scheduling solutions, recognized as Best in KLAS and a leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an impressive growth rate of 88% over the past three years, we are seeking dedicated team members to join our mission!

Our goal is to accelerate care delivery by optimizing provider schedules and ensuring that messages reach the right person at the right time across all care settings, enhancing patient care and clinical workflows.

By becoming a part of PerfectServe, you will contribute to our vision of integrating our solutions for optimal patient outcomes and expedited care interventions, ultimately saving lives, reducing hospital stays, and bringing joy back to caregivers.

We proudly serve a diverse portfolio of clients, with new partnerships forming daily as organizations recognize the value of our solutions.

The Customer Success Manager (Segment Leader) plays a crucial role in leading a team that drives customer adoption, value realization, retention, and operational excellence within a specific customer segment. This position oversees a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs), offering coaching, technical guidance, and strategic direction to enhance both team performance and customer outcomes.

As the product-aligned Customer Success Subject Matter Expert (SME), you will represent Customer Success in product forums, influence roadmap prioritization, and ensure that customer needs are well-represented throughout the organization. You will also maintain a small portfolio of customer accounts to stay connected with real-world workflows, strengthen customer empathy, and model effective engagement practices.

This managerial role combines leadership, direct customer engagement, product expertise, and operational execution. You will ensure clear internal and customer communications, maintain accountability for incident response workflows, and drive continuous improvements to scale customer success across your segment.

About PerfectServe

PerfectServe is a trailblazer in clinical communication and physician scheduling solutions, committed to enhancing healthcare delivery. Our innovative approach has earned us top accolades and a reputation for excellence, making us a sought-after partner for healthcare organizations aiming to improve patient outcomes.

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