About the job
The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed.
Key responsibilities
- Create and carry out strategies that help customers adopt AvePoint solutions effectively
- Act as a main point of contact, connecting internal teams with external customers
- Facilitate communication between sales, technical support, and client stakeholders
What matters for this role
- Understanding of both the sales process and technical requirements in customer relationships
- Clear communication skills to connect teams and clients
- Dedication to supporting customer satisfaction and success
Work environment
AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

