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Customer Success Operations Manager

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Experience: Proven track record in customer success operations or related field. Skills: Strong analytical skills and experience with customer relationship management (CRM) tools. Education: Bachelor’s degree in Business, Management, or a related field. Communication: Excellent verbal and written communication skills in English; proficiency in French is a plus. Teamwork: Ability to work collaboratively in a fast-paced, team-oriented environment.

About the job

About Dedale:

Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.

Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.

At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors.

 

Our Culture:

Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.

Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.

Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.

We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing.

  

Your Opportunity:

As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.

In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.

You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.

Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.

About Dedale Intelligence

Dedale Intelligence is at the forefront of strategic intelligence in the technology industry, empowering investors and corporations with deep insights and analysis. With a strong emphasis on fostering a collaborative and inclusive culture, Dedale attracts top-tier talent from around the globe to drive innovation and success.

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