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Customer Success Representative (Inside Accounts) - Fixed Term

Veeam SoftwareBucharest, Romania
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who are self-motivated, detail-oriented, and possess excellent communication skills. A strong ability to work in a fast-paced environment and the drive for continuous improvement are essential. Previous experience in customer service or sales is preferred but not mandatory.

About the job

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.

Role Overview

The Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.

Your responsibilities will include:

  • Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.
  • Prioritizing customer success by striving to maximize retention and satisfaction levels.
  • Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.
  • Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.
  • Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.
  • Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.
  • Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.
  • Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.
  • Maintaining high standards of Salesforce (SFDC) hygiene.

About Veeam Software

Veeam is the leading name in data resilience, delivering innovative solutions that enable businesses to control their data efficiently. With a commitment to customer success, Veeam protects critical data for over half a million customers globally, making it a trusted partner for organizations aiming to thrive in today’s data-driven world.

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