About the job
At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.
Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.
We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.
Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.
This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.
