Customer Support Agent

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager t…

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.

Join our dynamic team as a German Customer Support Specialist, where you'll play a vital role in assisting HubSpot customers through various channels including phone, chat, and web. As a trusted advisor, you'll resolve product-related inquiries and provide proactive, human-centered support, leveraging your creative problem-solving skills to help customers maximize their use of HubSpot tools and drive their business growth. Our inclusive and collaborative environment promotes continuous learning and feedback for all team members.

Who We AreAt Cornmarket, we are dedicated to supporting the financial wellbeing of public servants and their families. With over 50 years of experience, we specialize in delivering the best financial services tailored for public sector employees, offering everything from car, home, health, and life insurance to income protection, retirement planning, and more.Role PurposeWe are seeking a motivated Customer Contact Agent to join our Life Sales team. In this role, you will be responsible for scheduling appointments with our existing clients on behalf of our Financial Consultants, primarily through outbound calls. You will efficiently manage our consultants' diaries to ensure all appointments align with client expectations.This entry-level position in the Life Department is an excellent opportunity for individuals aspiring to build a career in financial services. You will receive comprehensive on-the-job training and coaching, with strong encouragement to pursue QFA qualifications to enhance your career trajectory.Key ResponsibilitiesEngage in outbound calls and respond to inquiries from members of public sector unions to schedule appointments with our Consultants.Achieve monthly targets focused on call volume and appointment setting, with a lucrative bonus structure attached.Handle client interactions in a professional and timely manner, prioritizing customer satisfaction.Cross-sell additional products and services offered by Cornmarket.Execute tasks in compliance with established procedures and scripts.Perform various administrative tasks, including data entry, logging, and scanning.Participate in weekly team meetings to discuss performance and strategies.Continuously seek and propose enhancements to existing processes.Benefits We OfferFlexible working arrangements, including options for remote work under our Cornmarket Flex initiative.Significant investment in your professional development, including insurance and relevant qualifications.Annual leave, with increases based on tenure.Flexibility to take additional annual leave.Attractive pension contribution rates.Health insurance or wellness subsidy.Fully paid family leave options (maternity, paternity, surrogacy).Performance-based bonuses and commissions.Income protection plans.Life insurance coverage.Discounts on a range of financial products.

At Azbuka, we believe in the transformative power of literature. Our mission is to cultivate a more empathetic and imaginative world through stories that resonate with people everywhere. By creating a vibrant community of readers, we connect individuals through our charming 'corner bookshop' network, engaging online book clubs, and a diverse streaming service offering thousands of audiobooks and e-books in numerous languages.We are currently seeking a dedicated Customer Support Specialist to enhance our team.

Since its inception, Fivetran has been dedicated to simplifying access to data—making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in warehouses, fully prepared for querying, without the need for engineering or maintenance. We take pride in empowering organizations to harness the power of data to drive their decisions every day.About the RoleAt Fivetran, we are committed to building data pipelines that fuel the modern data stack for thousands of businesses. We are currently seeking a Support Account Manager (IC3) who will be a vital operational leader in managing the customer support experience for your designated accounts. Your role will involve ensuring that cases progress with urgency, customer expectations are effectively managed, and that internal teams stay aligned on priorities, ownership, obstacles, and next steps.You will be instrumental in both proactive account support and escalation management, helping to identify risks before they escalate, restoring momentum when cases lag, and coordinating complex or mission-critical issues with clarity and discipline. To excel in this position, you will need exceptional communication skills, the ability to prioritize thoughtfully, and the capability to translate technical investigations into business-relevant updates for both customers and internal stakeholders.This is a full-time position based in our Dublin office. Our hybrid work model offers a mix of remote flexibility along with in-person collaboration, requiring two days in the office each week to connect and grow as a team.

At Azbuka, we hold a firm belief that literature has the power to transform the world. Our mission is to cultivate empathy and creativity through captivating stories that can be accessed and shared by anyone, anytime, anywhere. By nurturing a global community of readers, we connect people through our unique 'corner bookshop' chain, engaging online book clubs, and a streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are excited to welcome a Senior Manager of Customer Support to our dynamic team.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform dedicated to empowering customers to explore, comprehend, and act on their data insights.With our headquarters located in San Francisco and operational hubs across EMEA and APAC, we are supported by prestigious investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleWe are seeking passionate data enthusiasts to join our Product Expert team, delivering outstanding technical support to our diverse customer base.As a Product Expert at Omni, you will leverage your expertise in SQL, data analytics, and the Omni platform to assist customers in tackling data challenges, mastering best practices, and efficiently navigating our offerings. You will represent Omni externally while amplifying the voice of the customer internally, ensuring their needs are recognized and addressed.We pride ourselves on delivering exceptional, high-touch technical support throughout the customer journey, and the Product Expert plays a pivotal role in shaping the customer experience!Your Responsibilities:Develop in-depth expertise in the Omni product and industry best practices.Support Omni’s customers, including data professionals eager to stay ahead in data technology, potential clients, and partners through Slack, addressing their product navigation and data challenges.Deliver proactive, positive, and innovative technical support, going beyond surface-level inquiries to uncover effective solutions.Remain informed on ongoing product enhancements and feature rollouts.Convey customer needs in internal conversations with Product and Engineering teams.Collaborate with Solutions Engineering to identify trends and propose product and tooling enhancements to elevate customer satisfaction.Provide insights on actual usage across departments to guide product development and marketing strategies.Document feature requests and generate comprehensive bug reports.Foster a culture of continuous improvement and customer advocacy within the team.

Embrace the Evolution of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and uncover the items you cherish. We're revolutionizing online commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. With a remote co-located team, our inspiration springs from innovation, firmly rooted in our core values. Our hubs span the US, UK, Germany, Ireland, and Poland, as we collectively shape the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And we’re just getting started! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to turn their passions into businesses while fostering community through commerce. Role OverviewThe Trust & Risk team plays a pivotal role in ensuring Whatnot remains a secure and trustworthy platform for our buyers and sellers. As a Trust & Risk Agent, you will be the frontline support, addressing escalated and urgent customer issues related to the Whatnot platform.Offer responsive email support for our German-speaking users confronting trust and safety challenges.De-escalate customer concerns while imparting knowledge through clear communication that leads to successful resolutions and enhances marketplace safety.Conduct thorough investigations into complex and sensitive Trust & Risk cases, ensuring high levels of customer satisfaction.Act as the escalation point for issues requiring in-depth cultural and linguistic understanding.Collaborate with various departments to address and resolve outstanding issues.Manage a backlog of open cases efficiently while monitoring key operational metrics.Represent Whatnot with utmost integrity and professionalism.Review and analyze key metrics to make informed operational decisions.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to create a more empathetic and imaginative world by providing captivating stories that can be accessed and shared by everyone, at any time, from anywhere. We are dedicated to building a global community of readers through our charming 'corner bookshop' chain, engaging online book clubs, and streaming subscription service, which offers thousands of audiobooks and e-books in multiple languages.We are currently seeking a Customer Support Specialist to join our dynamic team.

Join Klaviyo as a Customer Support Specialist, where you will play a crucial role in providing exceptional service to our German-speaking customers. Your primary responsibility will be to assist clients with their inquiries, ensuring they receive timely and effective solutions. This position requires a passion for helping others and the ability to communicate clearly in both German and English.

Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to facilitating the buying, selling, and discovery of cherished items. We are revolutionizing e-commerce by merging community spirit, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote-focused team, we thrive on innovation and are firmly rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.Our live auctions cater to a diverse array of interests, offering everything from fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants.And this is just the beginning! As one of the fastest-growing marketplaces, we are in search of courageous, innovative problem solvers across all departments. Stay updated with the latest Whatnot news on our blog and engineering updates as we empower individuals to transform their passions into thriving businesses while connecting people through commerce. Position OverviewAs a vital member of the Customer Experience team, you will play an essential role in enhancing the user experience by optimizing processes, managing orders, and expertly resolving issues. Your mission will be to ensure our customers receive their orders promptly and efficiently, and to rectify any complications that may arise with utmost care.Engage with buyers and sellers, adopting a customer-centric approach to foster positive interactions.Address all customer inquiries related to payments, orders, shipments, and general queries with exceptional quality and efficiency.Develop comprehensive expertise in Whatnot’s products, processes, and systems to enhance user satisfaction.Collaborate with cross-functional teams to investigate and resolve outstanding questions effectively.Identify opportunities to reduce repeat inquiries and elevate the overall customer experience.We provide flexibility to work either remotely or from our global office hubs, valuing in-person collaboration for planning, problem-solving, and connection. Candidates must reside within a reasonable commuting distance...

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) brings to our dynamic workplace every day. We firmly believe that everyone deserves an equitable opportunity for success and value the unique experiences that transcend conventional job qualifications. If you find yourself to be a close fit for this position, we encourage you to apply even if you don't meet every single requirement. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn more about how we empower creators to take control of their own journeys.Dublin, Ireland (Hybrid: 3 days per week in office)The role:As a Customer Support Specialist, known as a Product Expert at Klaviyo, you will play an integral role in our future success. Our expanding team in Dublin has quickly established itself as a vibrant hub for our EMEA operations. We are deeply committed to the success of our customers and strive to provide outstanding support with exceptional product knowledge and communication skills, consistently exceeding customer expectations. We are seeking Dutch-fluent Product Experts who are enthusiastic about assisting our EMEA customers as they grow their businesses using Klaviyo.Your Impact:Acquire a thorough understanding of the Klaviyo platform.Deliver high-quality product support for Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Provide thoughtful communication to address inquiries from both technical and non-technical users while supporting a broad spectrum of technologies.Diagnose software issues and address escalated customer complaints using established processes.Offer guidance on non-technical queries related to marketing, sales, and e-commerce setup.Engage thoughtfully and effectively with all Klaviyo customers.Document troubleshooting processes and solutions.

Join the dynamic team at Sky Handling Partner as a Passenger Services Agent at Dublin Airport, where our people truly embody our business ethos! You will thrive in a fast-paced environment, providing top-tier service to our passengers and airline clients alike. Experience the vibrant atmosphere of the airport, where each day presents new challenges and opportunities.Your Role:As a Passenger Services Agent, you will work collaboratively with various departments and airline representatives to ensure seamless service delivery. Your exceptional teamwork will be crucial in coordinating schedules, managing passenger flow, and addressing operational challenges. By fostering effective communication and support among team members, you will contribute significantly to creating a delightful travel experience for passengers while maintaining excellent service for our airline partners.Key Responsibilities: Process passengers and their baggage efficiently for the correct flight per established procedures. Verify passenger documentation ensuring adherence to immigration and security protocols. Conduct security screenings with passengers in compliance with IAA Directives. Assist passengers experiencing disruptions according to guidelines provided by Supervisors. Provide special assistance to passengers with specific needs. Manage the boarding process accurately to confirm passenger counts in line with safety protocols. Deliver positive and friendly customer service at all times. Meet and guide incoming passengers through immigration. Uphold high grooming standards as per company policy. Report any system errors or procedural discrepancies to your Supervisor. Pay close attention to avoid duplicate check-in errors. Perform additional duties as assigned across departments. Person Specification: Prior customer service experience is essential. Ability to thrive in high-pressure situations. Strong organizational and interpersonal skills. Willingness to work flexible, rosters shifts. Strong discipline and adaptability to carry out assigned tasks.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) brings to our workplace daily. We believe everyone deserves an equitable chance at success and value the unique experiences that each individual contributes beyond traditional job qualifications. If you find yourself to be a close match to this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers to see how we empower creators to take charge of their own destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist (known as Product Experts at Klaviyo), you will play an essential role in our future success. Our expanding PE team, based in Dublin, has become a vibrant hub for our EMEA operations. We are deeply committed to our customers' success, striving to provide exceptional assistance with the utmost quality in product knowledge and communication skills, consistently exceeding customer expectations. We are currently seeking Spanish-fluent Product Experts who are enthusiastic about delivering the highest level of support to our EMEA customers as they grow their businesses with Klaviyo.Your Impact:Gain comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support to Klaviyo customers, collaborating with them to effectively resolve issues through email and live chat.Engage thoughtfully to provide solutions for both technical and non-technical users while assisting with various technologies.Identify software issues and resolve escalated customer complaints using established protocols.Offer guidance on non-technical inquiries (e.g., marketing, sales, e-commerce setup questions).Communicate effectively and thoughtfully with all Klaviyo customers.Document troubleshooting and problem-solving processes.

YOUR MISSION: As a Senior AI Agent Architect at Parloa, you will be pivotal in revolutionizing customer service through advanced AI Agents. In this dynamic, customer-centric role, you will facilitate the deployment of Parloa's innovative solutions, significantly enhancing the experience for our clients and partners. Utilizing your proficiency in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create efficient AI workflows that ensure optimal performance and quality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent implementations, while guiding clients and partners to maximize the benefits of Parloa’s AI capabilities. IN THIS ROLE YOU WILL: Plan and execute AI Agent deployments, providing strategic insights and hands-on support to customers and partners. Utilize your understanding of LLM internals (e.g., embeddings) to assess customer needs and craft tailored prompts for reliable, user-aligned outcomes. Simplify intricate workflows into manageable conversational elements, empowering LLMs to tackle complex tasks efficiently. Refine conversational interfaces and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with customer branding. Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate clients’ systems with Parloa’s Agent Platform through APIs. Identify and address obstacles in collaboration with other departments at Parloa (e.g., Product, Agent Integration Engineering, or Sales) and the client. Implement structured testing methodologies to verify AI agent behavior, quality, and performance in real-world scenarios. Create documentation of best practices, guides, and product features for both internal and external audiences, showcasing the expertise of the Agent Architect team.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we affectionately refer to ourselves) contributes to our workplace daily. We believe that everyone deserves an equal opportunity for success and value the unique experiences that each individual brings beyond traditional job qualifications. If you feel you are a close match to this description, we encourage you to apply. To learn more about life at Klaviyo, visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.Dublin, Ireland (Hybrid: 3 days per week in office)The Role:As a Customer Support Specialist, known as Product Experts at Klaviyo, you are essential to our future success. Our expanding team in Dublin has quickly become an integral hub for our EMEA operations. We are deeply committed to the success of our customers and strive to deliver exceptional support with unparalleled product knowledge and communication skills, consistently aiming to meet and exceed customer expectations. We are on the lookout for French-speaking Product Experts who are enthusiastic about providing exceptional support to our EMEA clients scaling their businesses with Klaviyo.Your Impact:Acquire comprehensive knowledge of the Klaviyo platform.Deliver top-notch product support for Klaviyo customers, collaborating with them to efficiently resolve their concerns via email and live chat.Communicate effectively to answer inquiries from both technical and non-technical users while supporting a variety of technologies.Diagnose software issues and address escalated customer complaints using established procedures.Offer guidance on non-technical inquiries (e.g., marketing, sales, and e-commerce setup questions).Communicate thoughtfully and effectively with all Klaviyo customers.Document troubleshooting and problem resolution processes.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences through our innovative solutions.Meet Fin, our advanced AI customer service agent, designed to provide seamless, around-the-clock support. Paired with our Helpdesk, the Intercom Customer Service Suite offers a comprehensive solution for handling intricate queries that require human intervention, ensuring a transformative customer experience.Founded in 2011, Intercom is trusted by nearly 30,000 businesses globally, setting the standard for exceptional customer service. Guided by our core values, we remain committed to innovation, speed, and delivering unparalleled value to our clients.What’s the opportunity?In the rapidly evolving landscape of customer support, we are seeking a Technical Support Specialist who thrives in an autonomous environment, embodies a deep curiosity, and is proficient in AI tools. This role demands high standards not only for personal performance but also for the team.As a Technical Support Specialist, you will tackle complex technical queries related to our nuanced features, act as a pivotal escalation point for intricate investigations, and provide world-class customer support. You will collaborate proactively with customers to maximize their use of our platform and contribute to enhancements in our products, processes, and team development. Utilize AI tools alongside your expertise to efficiently resolve complex cases and foster a culture of continuous improvement. If you embrace constant learning and adaptability, this dynamic environment will be a perfect fit!If you are excited about this opportunity, we invite you to join us as our next Technical Support Specialist.

About Indie Campers Indie Campers helps travelers explore the world by offering fully equipped campervans and RVs. With a growing range of services, the company seeks frontline professionals who deliver memorable customer experiences and support commercial goals. Role Overview: Rental Service Agent – Dublin, Ireland The Rental Service Agent works closely with customers throughout the rental and sales process. This position blends hands-on service, sales demonstrations, and operational tasks. The agent ensures every customer leaves satisfied, whether renting for a trip or considering an RV purchase. Champion the customer experience for rentals. Present and demonstrate RVs to potential buyers, supporting sales conversions. Main Responsibilities Customer Service & Operations: Handle check-ins and check-outs, deliver pre-rental briefings, and support customers throughout their rental. Respond to emergencies and resolve service issues with care. Sales Demonstrations & Engagement: Prepare and conduct RV demonstrations, highlighting features tailored to customer needs. Manage handovers and ensure documentation is accurate. Sales Conversion & Lead Management: Track leads and follow up using the CRM. Help turn rental customers into sales prospects and assist the RV Sales District and City Lead in reaching targets. Product Knowledge & Technical Support: Stay up to date on Indie Campers RV models. Demonstrate basic systems (such as lighting and gas) and troubleshoot or escalate technical issues when needed. What We’re Looking For Experience: 1-3 years in customer service, sales, hospitality, rental, or automotive roles. Communication: Strong skills in engaging and supporting customers. Technical Aptitude: Ability to understand and explain RV or vehicle systems clearly.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences. Our cutting-edge AI agent, Fin, revolutionizes customer service with its always-on, flawless support, enhancing interactions and transforming how companies engage with their customers.Founded in 2011 and trusted by nearly 30,000 companies worldwide, we are redefining customer service standards through innovation, speed, and unparalleled value.What’s the opportunity?We are seeking a Technical Support Engineer who possesses a blend of engineering and web development expertise. This pivotal role involves crafting remarkable customer experiences and providing global support and education to our clients. Unlike traditional ticket-based support roles, our Support Engineers engage directly with customers, addressing complex technical challenges creatively and effectively.You will play a crucial role in integrating Intercom into customer products, diagnosing and reporting issues, and serving as the essential link between our customers and product teams. From the moment a customer chooses Intercom, you will be their guide, ensuring they realize the full potential of our product.This position is ideal for individuals passionate about problem-solving and troubleshooting, aiming to empower customers to achieve their goals and resolve product-related challenges. We value innovative thinkers who can contribute ideas for improvement and efficiency within our team and for our customers.This hybrid role requires you to work from our Dublin office three days a week, with the flexibility to work from home for the remaining two days. Full-time office work is also an option if preferred.