About the job
Convera seeks a Customer Support Associate in Santa Ana to serve as the first point of contact for customers. This role centers on answering questions and resolving issues related to Convera’s services. The goal is to make each customer’s experience smooth and positive.
Key responsibilities
- Respond to customer inquiries through phone, email, or chat
- Offer clear information and practical solutions to customer concerns
- Ensure customers feel heard and supported throughout each interaction
- Contribute to customer loyalty by creating a positive experience
What you bring
- Empathy and patience in customer interactions
- Strong communication skills
- Ability to solve problems efficiently

