Customer Support Engineer at Fivetran | Oakland, CA

FivetranOakland, California, United States, AMER

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

What You’ll DoProvide virtual technical support to Fivetran customers and partners. Collaborate closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and the timely resolution of reported issues. Investigate and troubleshoot technical issues within the Fivetran environment utilizing logs, internal/external tools, and a solid understanding of our product and technologies. Work hand-in-hand with Fivetran’s Development team to identify and resolve bugs and issues affecting our customers. Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.

About the job

Since its inception, Fivetran has been dedicated to simplifying data access, making it as seamless and reliable as electricity. With Fivetran, customer data is delivered into warehouses in a canonical format, ready for querying, without the need for engineering or maintenance. Our technology empowers organizations to embrace a truly data-driven approach.

About the Role

Fivetran is at the forefront of building data pipelines that fuel the modern data stack for thousands of companies. We are seeking a Customer Support Engineer for our API Connector Team. In this role, Customer Support Engineers (CSEs) face intriguing technical challenges while collaborating with both internal and external stakeholders to ensure challenges are resolved promptly. As a Support Engineer, you will work alongside our dedicated customer teams to deliver an unparalleled experience. Our CSEs are considered the technical champions for our customers, employing a collaborative and comprehensive approach focused on both resolving and preventing issues.

This is a full-time, hybrid position based out of our Oakland, CA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, requiring two days in the office each week to foster teamwork and connection.

About Fivetran

Fivetran is a leading provider of data integration solutions, committed to automating data pipelines and ensuring seamless access to vital business intelligence. Our mission is to empower organizations by providing the tools they need to become fully data-driven, enabling informed decision-making and strategic growth.

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