Customer Support Intern at Xometry | Lexington, KY

XometryLexington, KY

On-site Internship

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Experience Level

Entry Level

Qualifications

Ideal candidates should be currently enrolled in a college or university program, pursuing a degree related to business, communications, or a relevant field. Strong communication skills, a customer-oriented mindset, and the ability to work collaboratively in a team environment are essential.

About the job

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing sector by connecting visionary thinkers with manufacturers who can materialize their ideas. Our digital marketplace equips manufacturers with essential resources to thrive while enabling Fortune 1000 companies to easily access global manufacturing capabilities.

Are you a motivated college student looking to make a significant impact at a cutting-edge technology firm? Join Xometry's Summer Internship Program for a unique chance to gain practical experience and hone vital skills in the manufacturing industry.

Your Responsibilities:

As a Customer Support Intern at Xometry, you will play a pivotal role in enhancing customer satisfaction by providing operational support and engaging in cross-functional collaboration. Expect an environment that fosters entrepreneurial spirit and offers hands-on experience across various functional areas. Your duties will include:

Responding to customer inquiries via email, chat, and phone regarding products, orders, and accounts, ensuring prompt and accurate resolutions.
Assisting in daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the relevant teams.
Collaborating with cross-functional teams (Sales, Operations, Engineering) to enhance customer experience and identify opportunities for improvement.

About Xometry

Xometry is a leading online marketplace that connects businesses with top manufacturing capabilities. By leveraging technology, we empower innovators and manufacturers to thrive in today's dynamic marketplace.

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