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Experience Level
Manager
Qualifications
Proven experience in customer support management or a similar role. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Ability to analyze customer feedback and implement improvements. Familiarity with customer support software and tools.
About the job
Superhuman Platform Inc. is looking for a Customer Support Manager to join the Warsaw hub. This position oversees a team dedicated to providing reliable service and support for clients. The manager shapes methods to improve customer satisfaction, addresses challenging client concerns, and keeps the support process running smoothly.
What you will do
Lead and mentor the customer support team
Create and refine strategies to increase customer satisfaction
Handle escalated or complex client issues directly
Maintain a seamless support experience for clients
Location
This role is based at the Warsaw hub.
About Superhuman Platform Inc.
Superhuman Platform Inc. is a pioneering technology company committed to transforming how businesses engage with their customers. Our innovative solutions empower organizations to enhance customer experiences, drive efficiency, and foster long-term relationships. Join us to be part of a dynamic team that values creativity and collaboration.
AECOM Buildings + Places is on the lookout for a detail-oriented Junior Project Manager to join our dynamic team in Madrid.In the role of Junior Project Manager, you will become part of a proactive and enthusiastic team, engaging in multidisciplinary projects across various regions for clients in the public sector, institutions, U.S. Government, and defense …
People ManagementFoster and sustain effective collaboration across all departments at Accor to maximize productivity, enhance morale, and improve guest services.Support the team effectively to ensure the delivery of high-quality services.Address customer inquiries promptly and efficiently to uphold customer satisfaction.Inspire and develop staff to guarantee the smooth operation of the department.Ensure the team is well-trained on all safety protocols.Financial ManagementPromote the optimal and cost-effective utilization of resources while educating the team on best practices.Operational ManagementMonitor and verify that the temperature in cold stores and public areas is maintained according to specifications.Assess and confirm the functionality of fire detectors, firefighting systems, transformers, and electrical systems.Collaborate with other departments for regular maintenance and testing of equipment.Ensure compliance with safety protocols and the upkeep of all firefighting equipment.Confirm the availability and proper placement of first aid kits.Oversee the operations of air conditioning plants, boilers, pumps, etc.Maintain appropriate water levels in storage tanks.Ensure the correct maintenance of all equipment in partnership with user departments and stay updated on technological advancements in surveillance and safety equipment.Managerial Qualities:Exhibit leadership skills that effectively motivate and persuade to achieve organizational goals, alongside honesty, integrity, ethical conduct, tactfulness, openness, and cultural sensitivity.Demonstrate accountability and responsibility.Show self-confidence, motivation, drive, and determination.Enhance organizational performance effectively.Exhibit a clear capability to delegate tasks and responsibilities.Think strategically, inductively, and creatively.Acknowledge and appreciate the ideas of others.
Are you passionate about hospitality and eager to become the primary point of contact for guests? In this pivotal role, you will seamlessly connect all departments, acting as a creative problem solver and an effective people manager. If you are ready to embrace a significant challenge and gain valuable hands-on experience, then Novotel Amsterdam City is looking for you as a Duty Manager Trainee starting September 2026!What will you be doing?In this internship, you will oversee a wide range of responsibilities and maintain strong communication with all departments to swiftly address any issues that arise. As the go-to contact for our guests, you will skillfully handle questions, complaints, and challenges, ensuring a high level of satisfaction. You will also analyze guest reviews and creatively implement action plans based on their feedback. Furthermore, you will prepare personalized experiences for our VIP guests, adding a touch of surprise to their stay. Additionally, you will be ready to assist wherever needed.What do we offer you?Interning at Novotel Amsterdam City means gaining a wealth of practical knowledge! As part of the Accor Hospitality Group, a renowned international hotel chain, you will have ample opportunities for growth in the Netherlands and abroad following your education.A monthly internship allowance of €750 net, based on a 38-hour work week;Reimbursement for all travel expenses if your student public transport card is not applicable;Complimentary lunch or dinner in the staff canteen;Free access to the Technogym Fitness area, available 24/7;Provision of work attire;Time and space to work on your thesis;Collaboration with 140 enthusiastic and dedicated colleagues;Professional guidance throughout your internship;An internship that offers significant influence over your personal development!
IT OperationsDeliver exceptional frontline support for PC and server troubleshooting, effectively resolving IT issues experienced by end users.Adjust configurations, utilities, and software default settings to optimize performance.Administer and support Windows Servers to ensure seamless operations.Manage backup processes and optimize database performance.Conduct regular health checks and capacity studies to maintain optimal server and network performance.Address in-house guest IT-related issues with proficiency.Install, test, and configure new workstations, peripheral equipment, and software, assisting with IT system access and onboarding for new users.Additional ResponsibilitiesStay informed about hotel fire and life safety/emergency procedures.Participate in all briefings, meetings, and training sessions as assigned by management.Uphold high standards of personal appearance and hygiene consistently.Perform other reasonable duties as assigned by management.
The Office of the District Attorney for Bronx County (BXDA) is dedicated to ensuring public safety and delivering equitable justice for over 1.4 million residents in the Bronx community. By adhering to the principle of 'Pursuing Justice with Integrity,' the BXDA emphasizes support for crime victims while maintaining fairness for defendants. The BXDA strives to appropriately balance punitive measures for crimes with the understanding that justice may be better served through alternative approaches. This commitment has established a standard of excellence in representation for the Bronx community, which continues to strengthen each day.To further this mission, the BXDA is seeking a passionate and experienced Director of Recruitment to lead professional recruitment initiatives and manage the overall HR recruitment process. This role will oversee the recruitment and onboarding for all Professional Staff vacancies within the BXDA.Key Responsibilities:Develop and implement innovative, cost-effective recruitment strategies to attract prospective investigators while adhering to budget limitations. Utilize various platforms such as advertising, job sites, career fairs, and social media to connect with qualified candidates.Collaborate with the leadership team to assess staffing needs, ensuring timely recruitment and hiring processes.Work closely with hiring managers to design and execute recruitment plans aligned with established policies and workforce plans.Establish and nurture relationships with partner associations, community groups, and other candidate sources to cultivate a talent pipeline.Supervise and train recruitment staff, setting performance priorities and evaluating unit effectiveness, while recommending and implementing improvements.Ensure professional interaction and timely responses to candidate inquiries from recruitment staff.Prepare detailed management reports on recruitment actions, civil service title utilization, and filled/not filled positions.Assess processes to ensure the agency meets objectives for diversity and other employment initiatives.Manage human resources operations encompassing hiring processes, personnel transactions, civil service administration, recruitment, title classification, employment processing, background checks, onboarding, and related functions.Conduct new hire orientations and provide continuous support to new employees.
The Office of the District Attorney, Bronx County (BXDA) is dedicated to the dual mission of safeguarding public safety while ensuring equitable justice for the 1.4 million residents of the Bronx County community. By adhering to the principle of “Pursuing Justice with Integrity,” the BXDA prioritizes support for crime victims while upholding fairness for defendants. The BXDA navigates the delicate balance of pursuing appropriate penalties for crimes while acknowledging instances where punitive actions may not significantly contribute to justice. Through this nuanced approach, BXDA has cultivated a reputation for excellence in representing the Bronx community, a standard that continues to evolve.To further this mission, BXDA is seeking a dynamic and experienced Chief of Public Information Officer / Communications. The ideal candidate will possess robust knowledge of New York City, the Bronx, the Criminal Justice System, and relevant police issues, alongside experience in journalism related to these topics. This role will involve managing media relations, disseminating information from the Bronx District Attorney’s Office to the public and media, and overseeing internal communications.Job Responsibilities:Lead a team responsible for media inquiries, interview arrangements, press conferences, and drafting press releases, newsletters, and internal memos.Prepare speeches, testimonies, and presentations for the District Attorney.Accompany the District Attorney to events, meetings, and press conferences.Advise the District Attorney on communications strategies.Oversee public and media communication strategies.Ensure consistent, clear, and concise messaging across all communication platforms.Respond to inquiries from reporters and the public through the BXDA website.Act as the primary spokesperson for the District Attorney.Manage daily operations of the Communications/Public Information Unit.Mentor and supervise team members.
The Public Advocate of New York City, an independently elected public official, plays a crucial role in connecting residents with city government, acting as a vigilant advocate for New Yorkers. Serving as a non-voting member of the New York City Council and an ex officio member of all Council committees, the Public Advocate introduces and co-sponsors legislation, contributing to a variety of City committees while appointing members to multiple boards and commissions.The Office of the New York City Public Advocate is dedicated to reviewing and investigating residents’ complaints regarding City services and administrative actions. It assists individuals facing challenges in accessing City services, evaluates the responsiveness of City agencies, and proposes legislative or policy solutions to address service gaps.The Constituent Services Department within the Public Advocate’s office is responsible for handling complaints and inquiries related to government services and regulations. This department offers information and referrals, working closely with New York City agencies to devise effective solutions.As an Intake Specialist, you will be responsible for:- Conducting in-person intakes during walk-in hours- Receiving and responding to complaints via telephone, email, and written correspondence- Monitoring and responding to hotline voicemail messages- Collecting necessary personal information from constituents to ensure effective communication- Maintaining accurate and up-to-date case records in our database- Conducting follow-ups as neededJoin us in making a difference in our community!
The Department of Cultural Affairs (DCLA) plays a pivotal role in enhancing the rich cultural tapestry of New York City by providing essential funding and support to its cultural community. This includes 39 prestigious institutions within the Cultural Institutions Group (CIG) and over 1,100 non-profit cultural organizations that receive consistent annual assistance. DCLA also oversees a diverse array of cultural capital projects, offers free materials and supplies for arts programs through its innovative Materials for the Arts initiative, and provides capacity building and technical assistance to cultural groups. Additionally, DCLA is responsible for commissioning permanent public art through the City’s Public Art Program. The organizations supported by DCLA span a wide spectrum, including performing arts groups, museums, theaters, zoos, botanical gardens, visual arts and film centers, community organizations, and arts education programs, all of which are integral to the vibrancy of neighborhoods across New York City.The Counsel’s Office is integral to the agency's operations, engaging in everything from negotiating funding and operational agreements with major cultural institutions to addressing internal matters such as potential conflicts of interest. The office also monitors legal issues and public policy matters that impact the non-profit sector and the wider cultural community.The General Counsel is responsible for a comprehensive range of duties aimed at advising the agency and leading the Counsel’s Office in all facets of its operations. Key responsibilities include:Providing legal support for agency-wide activities, programs, initiatives, policies, transactions, and business operations;Drafting and negotiating legal agreements related to City-funded projects, including grants, contracts, funding agreements, licenses, and agreements concerning occupancy of City-owned property, real estate, equipment purchases, construction, and capital projects;Serving as a legal advisor to the agency head, management, and staff across all business units under executive direction, exercising significant independent initiative and decision-making;Offering legal counsel on a broad spectrum of issues, including contracts, non-profit law and governance, real property, construction and capital projects, intellectual property, art law, labor and employment, equal employment opportunity, ethics, and freedom of speech;Managing matters related to the Conflicts of Interest Board (COIB), freedom of information law (FOIL), and cultural policy;Overseeing compliance of City-owned cultural facilities with City agreements and policies;Advising constituent cultural organizations on relevant City rules, policies, and legal terms applicable to DCLA grants and contracts;Engaging with cultural and community organizations in need of legal guidance.
As a Principal Title Examiner, you will play a pivotal role under general direction, engaging in complex and significant professional tasks related to property acquisition and title to real estate. This position demands adept decision-making regarding challenging issues and atypical transactions in the realm of real property. Your responsibilities will encompass a variety of duties, including, but not limited to, evaluating title searches and certifications, determining the validity of titles, addressing any potential defects, and authorizing the procurement of legal documents or data necessary for rectifying such defects. You will also review surveys and Damage and Acquisition maps and collaborate with attorneys in preparing motions, litigation, and trial preparations pertaining to title and real estate matters. Additional responsibilities include reviewing condemnation and closing assemblies to finalize titles, interpreting laws and precedents related to real property, advising engineers and non-legal personnel on title issues, and preparing legal opinions while consulting with City officials and representatives of landowners regarding compromises and settlements.Principal Title Examiner - 30820
The New York City Department of Cultural Affairs (DCLA) is committed to enhancing the dynamic cultural landscape of New York City through robust funding and support for the city’s diverse cultural community. This includes 39 major institutions within the Cultural Institutions Group (CIG) and over 1,100 non-profit cultural organizations that receive consistent annual funding. Our cultural community encompasses a wide range of organizations, including performing arts groups, museums, theaters, zoos, botanical gardens, visual arts and film centers, community-based organizations, and arts education programs that play a vital role in enriching neighborhoods across the city.DCLA also oversees a significant portfolio of cultural capital projects, provides free materials and supplies to arts programs and educators through our Materials for the Arts initiative, offers capacity-building and technical assistance to cultural organizations, and commissions permanent public art through the City’s Public Art Program.As the Deputy Commissioner, you will be at the forefront of daily operations within DCLA, collaborating closely with the Commissioner and senior staff to shape policy, drive strategic initiatives, and manage special projects. Acting as a crucial liaison to City Hall and senior mayoral staff, you will help navigate agency operations, policies, and intergovernmental matters. Your key responsibilities will include:Overseeing essential programmatic units such as the Cultural Development Fund, Create in Place, agency data and evaluation, and public engagement initiatives.Coordinating the activities of various units within the agency, collaborating with managers to establish objectives and priorities, and ensuring optimal resource utilization.Partnering with the Commissioner to develop and implement policy priorities, including defining metrics to assess impact and progress.Contributing to the development and execution of agency policies while adhering to citywide rules and regulations.Strategically addressing intra- and inter-agency operational issues with agency managers.Building and maintaining key relationships with external partners and stakeholders across the cultural sector, including both prominent institutions and grassroots organizations throughout all five boroughs.Taking a solutions-oriented approach to tackle complex challenges faced by the cultural field and its constituents.Encouraging cooperation and collaboration among various units within DCLA when appropriate.Representing DCLA at meetings, conferences, and public events, including delivering remarks on behalf of the Commissioner as needed.Providing leadership in day-to-day operations and stepping into various roles as needed in a fast-paced team environment.
The NYC Department of Cultural Affairs (DCLA) is committed to enhancing the rich cultural landscape of New York City. By providing essential funding and support to a diverse range of cultural organizations—including 39 institutions within the Cultural Institutions Group (CIG) and over 1,100 non-profit organizations—we play a vital role in fostering the arts. Our portfolio spans performing arts, museums, theaters, zoos, botanical gardens, visual arts, film centers, community organizations, and arts education initiatives, all integral to the fabric of every neighborhood in New York City. Additionally, DCLA oversees significant cultural capital projects, offers free materials and supplies for arts education through our Materials for the Arts program, and provides capacity-building and technical support to cultural groups. Through the City’s Public Art Program, we also commission works of permanent public art.The Chief of Staff will oversee a wide array of responsibilities requiring discretion and independent initiative. This role involves collaborating with DCLA business units, City Hall, other city agencies, and cultural stakeholders to implement special projects and enhance operational efficiency. As part of the Senior Leadership team, the Chief of Staff will contribute to the agency's strategic planning efforts and management protocols.Key responsibilities include:- Collaborating with Senior Leadership to develop and implement priority projects, including strategic planning and fiscal support for the non-profit cultural sector.- Assisting in the management of administrative operations and ensuring compliance with the City’s fiscal policies and procedures.- Serving as a representative for the Agency in relationships with constituent organizations, offering support on management and governance issues.- Acting as a liaison with City Hall and various stakeholders.- Managing specific projects such as drafting reports, memos, presentations, and policy recommendations on complex issues.- Coordinating the activities of internal units, collaborating with managers to establish goals and optimize resource usage.
The Commission on Human Rights (the “Commission”) is the City agency responsible for enforcing the New York City Human Rights Law, one of the most comprehensive civil rights laws in the nation. This law prohibits discrimination in housing, employment, and public accommodations. The Commission actively investigates, litigates, and adjudicates discrimination claims from the public. When unlawful discrimination, harassment, or retaliation is identified, the Commission ensures victims receive compensation, mandates corrective actions from organizations, and may impose civil penalties. Additionally, the Commission provides training and educational resources to empower New Yorkers with knowledge of their rights and responsibilities under City law.The Commission is seeking an innovative and strategic Executive Director of Systems Innovation & Online Learning. This leader will provide operational leadership for the agency's technology systems and digital learning framework. Key responsibilities include overseeing the design, development, implementation, and enhancement of the case management system, and managing the learning management system (LMS) to deliver high-quality asynchronous digital training.This position requires a blend of technical expertise, systems management, and leadership innovation, ensuring that technology and learning platforms align with the agency's mission, enhance staff effectiveness, and foster organizational growth.
The Bronx District Attorney's Office (BXDA) is dedicated to enhancing public safety and promoting equal justice for over 1.4 million residents in the Bronx County community. With our motto, 'Pursuing Justice with Integrity,' we prioritize support for crime victims while maintaining fairness for defendants. We strive to balance the need for appropriate punishment with the recognition that justice sometimes requires alternative measures. The BXDA has established a strong reputation for excellence in representing the Bronx community, and we are now seeking a passionate and skilled Human Resources Recruitment Coordinator to join our team.The Human Resources (HR) department is vital to the culture and sustainability of the Bronx District Attorney’s Office, facilitating career growth and strategic initiatives. The HR Recruitment Coordinator will oversee recruitment, onboarding, and personnel functions, ensuring adherence to civil service regulations and city policies.
About OATH:The City of New York’s Office of Administrative Trials and Hearings (OATH) serves as the nation’s largest administrative tribunal, processing over 250,000 trials and hearings annually. Acting as the City's independent administrative law court, OATH addresses a diverse array of cases from nearly all city agencies, boards, and commissions. Additionally, OATH features the Center for Creative Conflict Resolution, offering mediation and restorative justice services to government entities and the public, as well as the Administrative Judicial Institute, which provides training, education, and support for administrative law judges and hearing officers.Position Overview:OATH is looking for a dedicated Data Steward intern to play a crucial role in the establishment, documentation, and maintenance of enterprise data dictionaries across various agency branch offices. Reporting to the Director for Data Analytics, the Data Steward will collaborate with data owners, subject-matter experts, and report developers to ensure consistent definitions, comprehensive metadata documentation, and synchronization between datasets and published reports. The position is integral to promoting data governance, transparency, reporting integrity, and operational analytics through meticulous documentation of data lineage, field definitions, business rules, and dataset structures. The Data Steward will gather existing data dictionaries, pinpoint documentation gaps, and create standardized metadata artifacts for datasets acquired from both internal downloads and monthly submissions from branch offices.Eligibility:Candidates must be currently enrolled in an accredited graduate program relevant to the position (e.g., data analytics, information systems, public administration, or a related field) or must be recent graduates qualified for a summer internship program.
Join the Municipal Finance Division, where we act as legal counsel for the City on all bond transactions. As one of the leading issuers of municipal bonds nationwide, New York City utilizes proceeds from its debt issuances to fund crucial capital projects that enhance various facets of urban life. Our Division oversees billions of dollars in financial transactions annually, supports corporate governance for the City’s debt issuing authorities, and collaborates closely with State agencies on behalf of the City.We are seeking a highly organized and driven Paralegal to join our dedicated support team. This role, under the guidance of experienced attorneys and current paralegals, will involve a variety of paralegal responsibilities including but not limited to: - Assisting in the preparation of Public Notices, Incumbency Certificates, Legal Opinions, Memos, and Monthly Reports.- Collaborating with attorneys and support staff to create, maintain, and distribute CD-R transcripts to the Office of Management and Budget (OMB), the Comptroller, and the Financial Information Services Agency (FISA).- Supporting attorneys with tasks related to bond closings, audit meetings, and legal research.- Organizing and archiving physical paper transcripts, as well as converting them to electronic formats.- Creating and managing bond files, utilizing software such as FileSite and LawManager.- Preparing closing documents in connection with the City's municipal bond transactions.- Assisting with word processing tasks including formatting legal and non-legal documents, drafting correspondence, and managing document preparation across various software applications like Word, PowerPoint, Excel, and Outlook.- Coordinating conference room reservations and acting as the event coordinator for bond closings, which includes managing catering delivery schedules.- Performing miscellaneous projects as required.This position may require some physical activities including lifting files, climbing stairs, and traveling throughout the City using public transportation or walking in various weather conditions while carrying files.
The New York City Department of Correction (DOC) plays a vital role in the City’s progressive criminal justice system, engaging in reform initiatives aimed at enhancing public safety while ensuring a secure jail environment. The DOC is responsible for maintaining a safe atmosphere for employees, visitors, volunteers, and individuals in custody. By prioritizing safety, the DOC equips those in custody with the necessary tools and resources to reintegrate successfully into their communities. With operations spanning facilities and court commands across all five boroughs, the DOC employs over 7,500 dedicated professionals and experts.We are excited to invite enthusiastic Agency Attorney Interns to join our Legal Division. As in-house counsel for the Department, our Legal Division operates under the supervision of the General Counsel. Agency Attorney Interns will work closely with Agency Attorneys, gaining valuable training and hands-on experience in various legal tasks. The Legal Division advises on a wide array of legal, policy, operational, and administrative matters, and Interns will assist with preliminary research, case reviews, and investigations. Responsibilities include:Investigating and drafting responses to administrative complaints from employees related to equal employment statutes;Researching and preparing responses for Article 78 petitions and Writs of Habeas Corpus;Collaborating with the Law Department to provide necessary documentation for defending lawsuits against the DOC;Assisting in the evaluation of internal policy modifications;Conducting research on New York State and New York City correction laws and discussing compliance with supervisors;Advising the DOC on statutory and regulatory obligations, interpreting federal, state, and local laws affecting the Department;Providing counsel on a broad spectrum of administrative, civil, criminal, commercial, and litigation-related issues;Performing other related duties as assigned.
The New York City Police Department (NYPD) is committed to enhancing the quality of life in New York City through collaborative partnerships with the community. Our mission is to enforce the law, preserve peace, protect the citizens, alleviate fear, and maintain public order. The NYPD is dedicated to fostering a safe and equitable city by strategically deploying resources to prevent crime and address quality-of-life issues, while building strong relationships within the community.The Office of Equal Employment Opportunity (OEEO) plays a vital role in preventing, investigating, and addressing employment discrimination and harassment within the Department. OEEO leads essential policy and training initiatives related to various accommodations, including those for pregnancy, lactation, religious practices, and gender identity, ensuring the Department remains supportive of the diverse needs of its workforce. OEEO collaborates with complainants to conduct thorough and unbiased investigations, addressing inappropriate conduct and promoting a workplace environment that is safe, fair, and respectful.The Reasonable Accommodations Unit is responsible for managing requests for accommodations based on disability or religion for all members of the service. Additionally, the OEEO Liaison Network supports the implementation of EEO policies and aids in the complaint response and investigative processes. OEEO also ensures the Department’s compliance with the Americans with Disabilities Act (ADA). The Disability Services Facilitator (DSF) serves as the primary liaison between the Department and the public, coordinating efforts to meet federal, state, and local accessibility requirements to ensure ongoing ADA compliance.Key responsibilities include, but are not limited to:- Reviewing and processing employee requests for reasonable accommodations in accordance with the Equal Employment Opportunity Commission (EEOC) guidelines and applicable laws.- Making determinations regarding the reasonable accommodation process and providing guidance to the Assistant Commissioner of OEEO.- Drafting official correspondence related to accommodation requests.- Coordinating meetings to discuss accommodation requests.- Generating reports to track accommodation activities.- Ensuring all tracking systems are accurate and well-maintained.- Managing records related to accommodation requests to ensure confidentiality and integrity.- Delivering training sessions focused on reasonable accommodation policies and procedures.- Assisting employees and managers in understanding their rights and responsibilities regarding reasonable accommodations within the Department.- Ensuring compliance with the Department of Citywide Administrative Services (DCAS) regulations.
The New York City Police Department (NYPD) is dedicated to enhancing the quality of life in New York City through community partnership, law enforcement, peace preservation, and order maintenance. Our mission is to create a safe and just environment by strategically deploying resources focused on crime prevention and quality-of-life issues while fostering enduring community relationships.The Office of Equal Employment Opportunity (OEEO) plays a pivotal role in preventing, investigating, and resolving employment discrimination and harassment within the Department. The OEEO spearheads key policy and training initiatives, addressing diverse needs such as pregnancy and lactation accommodations, religious head coverings, and transgender inclusion guidelines. We work diligently with complainants to ensure thorough and unbiased investigations, promoting a work atmosphere that is safe, equitable, and respectful.The OEEO Liaison Network is instrumental in implementing EEO policies and facilitating the complaint response and investigation processes. Additionally, OEEO ensures compliance with the Americans with Disabilities Act (ADA) through the Disability Services Facilitator (DSF), who coordinates efforts to meet accessibility requirements.Key responsibilities include, but are not limited to:Overseeing and conducting EEO investigations to ensure compliance with relevant regulations.Drafting comprehensive investigative reports and proposing legally sound resolutions.Providing guidance and training on EEO policies and investigative methodologies.Analyzing complaint trends and recommending policy enhancements.Compiling detailed reports summarizing findings and actionable recommendations.Presenting findings to support leadership with clear, documented analyses.Ensuring timely case resolutions while upholding confidentiality and integrity.Interpreting local, state, and federal employment discrimination laws accurately.
Join the City of New York as a Clerical Associate Level 3 in the Labor and Employment sector. In this dynamic role, you will perform a variety of essential clerical tasks including document preparation, data entry, filing, mail sorting, and phone communication. You will also be responsible for scheduling appointments and assisting with special projects as needed. This position is vital to ensuring the smooth operation of our office. CLERICAL ASSOCIATE - 10251
The Financial Information Services Agency is seeking a dedicated and experienced Mainframe Security and Tools Specialist to join our team, reporting directly to the Application Security Manager. The ideal candidate will possess extensive hands-on experience with CA's ACF2 mainframe security software. We also welcome applicants with equivalent experience in Top Secret or RACF.In addition to ACF2, experience in mainframe environments such as z/OS, JES2, SMP/E, TSO, IOF, JCL, and IOCP/HCD is highly desirable. Familiarity with monitoring tools like TMON, Mainview, and OMEGAMON, as well as development skills in COBOL, REXX, JCL, PROCS, and CTLCARDS, will be advantageous. Knowledge of database systems, particularly IMS and DB2, is also required.The selected candidate will manage access control using ACF2 for TSO (ISPF), application data, and system files, which include JCL libraries and program libraries. The ACF2 support team updates ACF2 rules based on authorizations from agency security officers, granting access to various datasets, DB2 databases, IMS databases, and transactions. The team is responsible for maintaining user groups, testing upgrades to the ACF2 product, and ensuring operational integrity during off-hours through remote mainframe access for emergencies.Additional responsibilities include documenting product usage and procedures, managing certificate installations, conducting end-user recertifications, reviewing access violations, generating reports on user access, performing backups and restores of rules libraries, providing ongoing product education, and adhering to industry standards while training new staff.
