About the job
Bolt is seeking a Customer Support Operations Team Lead to join the Lisbon office. This shift-based position plays a key part in guiding the in-house support team and working closely with outsourced partners to keep service running smoothly.
Role overview
This team lead position focuses on maintaining operational stability during live shifts. The role involves overseeing team performance, ensuring engagement, and supporting the immediate execution of support activities. Direct coordination with both internal staff and external partners is essential for seamless operations.
What you will do
- Oversee the daily performance of the in-house customer support team
- Actively coach team members to meet or exceed key performance indicators (KPIs)
- Monitor support queues and address issues as they arise
- Coordinate closely with outsourced partner operations to ensure consistent service
- Foster engagement and maintain a positive team environment during shifts
Workplace and values
Bolt welcomes people from all backgrounds and is committed to fostering an inclusive environment. The company values dedication, collaboration, and a shared mission to transform cities for people.
