Customer Support Representative - Sweden

Neko HealthStockholm

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Minimum of 2 years' experience in customer support, hospitality, or another member-facing service role. Fluency in both Swedish and English with strong written and verbal communication skills in both languages. Experience managing customer support across multiple channels, including phone, email, and social media. Proven ability to handle bookings, troubleshoot issues, and resolve complaints professionally and responsibly. Familiarity with Zendesk or similar CRM applications. Strong judgement regarding tone, timing, and privacy, especially on public channels. Highly organized with excellent attention to detail and a proactive approach to ownership.

About the job

Neko Health is working to change healthcare by focusing on prevention rather than treatment. The company blends non-invasive technology with clinical expertise to provide members with early health insights they can act on.

Role overview

The Customer Support Representative in Stockholm serves as the primary contact for Neko Health members in Sweden. Support is delivered across several channels: email, phone, SMS, and social media. Each day brings a variety of tasks, from managing bookings and answering questions about products to resolving complaints and handling service recovery. Compassion, strong organization, and the ability to stay calm under pressure are important for this position. A genuine dedication to warm, thoughtful support is at the core of the role.

What success looks like

Provide friendly, clear, and prompt responses so every member feels valued. Meet or exceed customer satisfaction (CSAT) targets and service level agreements.
Take ownership of each case from first contact to resolution, anticipating member needs and working to reduce repeat inquiries.
Communicate in a way that consistently reflects Neko Health’s values and humanity.
Identify patterns in feedback or recurring issues and share these insights with internal teams to help improve the product and member experience.

About Neko Health

Neko Health is at the forefront of healthcare innovation, focusing on prevention rather than treatment. By utilizing advanced technology and expert clinical knowledge, we aim to empower individuals with early health insights that can significantly improve their well-being.

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