About the job
The Customer Support Specialist II at eScribe provides advanced technical support for clients across Canada. This position focuses on resolving complex, escalated issues that require a deeper understanding of the product and its technical environment.
What You Will Do
- Troubleshoot and resolve intricate technical problems that have been escalated from first-line support.
- Work closely with teams across the company to identify solutions and ensure a smooth customer experience.
- Advocate for customer needs by sharing feedback and collaborating with Product and Engineering departments.
This role is based in Canada and requires strong problem-solving skills, technical expertise, and a collaborative approach to customer support.

