Qualifications
Proven experience in customer support, with a minimum of 3 years in a leadership role. Strong communication and interpersonal skills. Ability to analyze performance metrics and drive improvements. Experience with CRM software and support tools. Fluent in both English and Japanese is preferred.
About the job
Join our dynamic team as a Customer Support Team Lead, where you will oversee a group of talented support professionals dedicated to providing exceptional service. In this fully remote role, you will be responsible for ensuring that our team meets performance metrics, develops skills, and maintains high customer satisfaction levels.
Your leadership will guide training initiatives, foster team collaboration, and implement process improvements. If you have a passion for customer service and team development, we would love to hear from you!
About Keywords International
Keywords International is a leading provider of localization and translation services. We pride ourselves on our commitment to quality and our ability to meet the diverse needs of our clients around the globe. Join us and be part of a collaborative and innovative environment that values your contributions.