About the job
The Digital Customer Experience Specialist at Gympass works to strengthen the quality of digital interactions for clients across Brazil. This remote role centers on understanding how customers engage with Gympass online and finding ways to make those experiences better.
What you will do
- Analyze customer feedback collected through digital channels
- Identify areas where the user experience can be improved
- Implement new solutions to raise customer satisfaction
Role focus
This position emphasizes continuous improvement. By reviewing feedback and digital journeys, the specialist helps shape how clients interact with Gympass services online.
