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Digital Customer Experience Specialist

GympassBrazil (Remote)
Remote Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should have:Experience in digital customer experience management. Strong analytical skills to interpret customer data and trends. Excellent communication skills, both written and verbal. Proficiency in customer experience tools and platforms. A proactive approach to problem-solving and process improvement.

About the job

The Digital Customer Experience Specialist at Gympass works to strengthen the quality of digital interactions for clients across Brazil. This remote role centers on understanding how customers engage with Gympass online and finding ways to make those experiences better.

What you will do

  • Analyze customer feedback collected through digital channels
  • Identify areas where the user experience can be improved
  • Implement new solutions to raise customer satisfaction

Role focus

This position emphasizes continuous improvement. By reviewing feedback and digital journeys, the specialist helps shape how clients interact with Gympass services online.

About Gympass

Gympass is a global wellness platform that connects users to a wide range of fitness options. Our mission is to make wellness accessible for everyone, supporting a healthier lifestyle through our innovative solutions. Join us in our journey to transform the way people engage with their well-being.

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