Qualifications
Key ResponsibilitiesLead and mentor a team of AI Implementation Managers, cultivating a high-performance culture. Track team performance, offer coaching, conduct evaluations, and support career development. Act as a product expert, understanding both user workflows and backend functionalities. Align implementation strategies with company objectives in collaboration with senior leadership. Manage daily operations of the implementation team, providing guidance and hands-on support as necessary. Plan resources, balance workloads, and allocate staffing based on implementation needs. Conduct regular project reviews to evaluate progress and identify potential risks. Serve as a key contact for stakeholders, communicating project status, risks, and opportunities. Encourage the adoption of innovative technologies and processes within the team. Lead initiatives for continuous improvement in delivery efficiency and project management standards. Collaborate with cross-functional teams to resolve issues and enhance onboarding workflows. Develop and scale implementation methodologies, playbooks, and best practices.
About the job
About the Role
As the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.
You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.
About Posh AI
Posh AI is at the forefront of artificial intelligence solutions, dedicated to transforming how businesses operate through innovative technology. We pride ourselves on our collaborative culture and commitment to excellence, providing the tools and support our clients need to succeed.