Position has been filled
Lendscape logoLendscape logo

Director of Customer Operations

LendscapeLondon, England, United Kingdom
On-site Full-time
Position filled

Experience Level

Senior Level Manager

Qualifications

Responsibilities & DutiesIncident & Issue ManagementOversee the support function, managing the Head of Application Support to ensure incidents and inquiries are diagnosed, prioritized, and resolved swiftly and effectively. Ensure achievement of SLAs through efficient processes, robust quality controls, and intelligent automation implementation.

About the role

Lendscape is a prominent technology provider revolutionizing the global secured finance sector. Our mission is to empower financial institutions to optimize cash flow and offer unparalleled lending experiences to their SME clients through cutting-edge technology. Our software is the backbone of secured lending operations for over 130 banks and finance providers worldwide. Based in London, with regional offices in California and Singapore, Lendscape boasts a dynamic team of more than 180 skilled professionals.

Your Opportunity to Lead Customer Operations

We are seeking an accomplished Head of Customer Operations to significantly influence our customer support strategy and strengthen partnerships throughout our clients' journey with Lendscape.

This pivotal leadership position oversees teams responsible for customer support and operational service delivery. You will guarantee that our customers receive a reliable, transparent, and professional service while continuously enhancing our operational efficiency and platform support.

As a key operational leader, you will cultivate strong relationships with customers and work collaboratively across departments to ensure our service evolves in tandem with our product and customer base.

Main Responsibilities

The Head of Customer Operations will ensure an exemplary customer experience by leading teams that support our software and manage client services. This role encompasses incident resolution, service delivery management, and effective customer communication, ensuring our clients are supported, informed, and confident in their daily use of our platform.

This is a hands-on leadership role dedicated to maintaining service excellence, strengthening client relationships, and efficiently addressing issues with transparency and professionalism. You will engage constructively with your teams and act as an escalation point for customers during challenges, providing calm and clear direction to achieve resolution.

Collaboration with Engineering and Product teams is essential to guarantee customers receive a consistent, reliable, and predictable service experience.

About Lendscape

Lendscape is at the forefront of technology solutions for the secured finance market, dedicated to facilitating financial institutions in optimizing cash flow and enhancing the lending experience for SME clients through innovative software solutions.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.