Qualifications
Key Responsibilities:Define the vision and lead the execution of Reliability Engineering initiatives at Affirm. Oversee the delivery of high availability for Affirm’s core services, meeting our service level standards and expectations with external partners. Continuously enhance and maintain an industry-leading global incident response and lifecycle program. Develop software and program management frameworks for ongoing risk management across the entire Affirm system and engineering organization. Establish a robust development lifecycle that fosters operational excellence while encouraging experimentation and rapid iteration. Collaborate with a diverse array of cross-functional partners beyond engineering, including product management, enterprise risk, security, legal, and compliance. Recruit and cultivate a global team of SREs, systems engineers, and full-stack engineers. Create a respectful and inclusive environment that showcases the team's diversity.
About the job
At Affirm, we're transforming the landscape of credit to create a more transparent and user-friendly experience, empowering consumers with the option to buy now and pay later—free from hidden fees and compounding interest.
As the Director of Software Engineering focusing on Site Reliability Engineering, you will be responsible for establishing and enhancing world-class reliability practices. This includes managing incident responses, risk assessments, and operational lifecycle programs that ensure resilience is integrated into every phase of development. You will collaborate closely with leaders across Product, Security, Enterprise Risk, Legal, Compliance, and Engineering to proactively identify and address systemic risks throughout the organization.
Your role will involve building, nurturing, and leading a diverse global team of Site Reliability Engineers (SREs), systems engineers, and full-stack engineers, while promoting a culture that emphasizes learning, innovation, and accountability. As a senior technical leader, you will combine a hands-on technical approach with strategic direction, enabling Affirm to innovate rapidly while preserving the trust of our users and partners on a large scale.
About Affirm
Affirm is at the forefront of revolutionizing credit by making it more straightforward and customer-centric. Our mission is to empower consumers with flexible payment options that avoid hidden fees and compounding interest, fostering a financial landscape built on trust and transparency.
