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Electrical Service Manager

Cogent AnalyticsGreensboro, NC
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:- Minimum of 7 years of commercial electrical experience.- Previous experience managing service technicians or field teams.- Comprehensive understanding of commercial electrical systems and troubleshooting techniques.- Proven track record in managing labor, scheduling, and job profitability.- Exceptional communication, organizational, and leadership abilities.- Valid driver’s license with a clean driving record.- Familiarity with the National Electrical Code (NEC). Preferred:- Journeyman or Master Electrician license.- Experience in running or expanding a service department.- Knowledge of service management or dispatch software.

About the job

Job Overview:
We are looking for an accomplished Electrical Service Manager to join our dynamic team at Cogent Analytics. In this pivotal role, you will lead the daily operations of our service department, manage skilled technicians, enhance profitability, and ensure an outstanding customer experience. Your deep knowledge of industrial and commercial electrical systems will be critical to maintaining the safety and effectiveness of our electrical services.
 
Duties:
- Oversee daily operations of the Service Division, including managing service calls, small projects, and maintenance work.
- Efficiently schedule and dispatch service technicians to optimize productivity and response times.
- Review and approve service estimates, time & materials work, and pricing strategies.
- Take ownership of service revenue, gross margins, labor efficiency, and overall departmental performance.
- Lead, mentor, and hold technicians accountable to meet safety, quality, and productivity benchmarks.
- Ensure thorough job documentation, prompt invoicing, and successful project closeout.
- Cultivate and maintain strong relationships with repeat customers, property managers, and general contractors.
- Uphold safety regulations and ensure compliance with OSHA and NEC standards.
- Monitor and report key performance indicators (KPIs) to leadership.

About Cogent Analytics

At Cogent Analytics, we are dedicated to empowering businesses with tailored solutions that drive success. Our team values integrity, collaboration, and innovation, ensuring that we deliver quality service to our clients.

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