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Engineering Manager

FrontParis, France
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in engineering management with a focus on AI and automation technologies. Strong background in software development and systems architecture. Excellent leadership skills with a track record of mentoring and developing engineering talent. Ability to communicate effectively with cross-functional teams and stakeholders. Experience in agile methodologies and project management practices. Passion for customer service and commitment to delivering high-quality solutions.

About the job

Join Front, the premier AI-driven customer service platform designed for seamless collaboration. Our innovative workspace integrates core support channels, enabling teams to work together on requests, automate repetitive tasks, and enhance customer satisfaction throughout their journey. With Front's adaptable workflows, advanced AI capabilities, and valuable customer insights, organizations can maintain a customer-centric approach every day. Over 9,000 leading companies, including CultureAmp, HootSuite, and Y Combinator, rely on Front to deliver exceptional service at scale.

Supported by Sequoia Capital and Salesforce Ventures, Front has secured $204 million from top venture capitalists and influential executives from leading tech firms such as Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Our commitment to creating an outstanding workplace has earned us several prestigious accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As a vital member of our skilled Paris product team, you will empower our engineers to develop cutting-edge AI and automation features that enable our customers to provide unparalleled support at scale.

To excel in this position, you will lead a senior team of exceptional engineers to execute an ambitious project roadmap while focusing on technical design and implementation. You will enhance team growth by attracting and hiring top talent and mentoring future engineering leaders, all while streamlining team processes for scalability. This role requires close collaboration with product managers, analysts, designers, and engineering managers across Paris and San Francisco.

About Front

Front is at the forefront of transforming customer service with our AI-powered platform designed for collaboration and efficiency. We empower teams to work together seamlessly, ensuring that every customer interaction is exceptional. Our innovative solutions are trusted by thousands of leading companies globally, backed by significant investment from top venture capital firms. Join us in shaping the future of customer engagement.

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