About the job
Role overview
NICE Ltd. seeks an Engineering Tech Manager (CCaaS) to lead teams in Pune, India. This role centers on guiding engineering groups that build and maintain cloud-based contact center solutions. The manager will be responsible for ensuring technical excellence and that all projects align with broader company objectives.
What you will do
- Direct the development and rollout of Contact Center as a Service (CCaaS) products
- Lead and mentor engineering teams, encouraging collaboration and professional growth
- Coordinate with other departments to drive engineering projects forward
- Champion new ideas and improve efficiency within ongoing initiatives
- Keep a strong focus on delivering dependable, scalable technology for customer engagement
Location
This position is based in Pune, India.

