About the job
About LearnLux
LearnLux stands as the premier provider of workplace financial wellness, seamlessly integrating fiduciary digital planning with personalized guidance from Certified Financial Planner™ professionals. Our acclaimed program empowers employees to make informed financial decisions, covering everything from budgeting and benefits selection to equity compensation, home purchases, and retirement planning, ensuring they feel secure about their finances and can concentrate fully on their work. Our advanced analytics offers partners insights into their impact, fostering outcomes such as reduced financial anxiety, heightened productivity, and enhanced employee retention.
At LearnLux, we are intentional about our growth. We prioritize speed and excellence, appreciating individuals who take pride in their contributions. If you thrive on solving complex challenges, embracing responsibility, and striving for excellence daily, you will find our environment fulfilling.
As a venture-backed company with over $35 million raised to date and supported by seasoned investors and enduring partners, we focus on scalable growth and are enthusiastic about the opportunities and challenges that lie ahead.
The Role
As an Enterprise Client Success Manager at LearnLux, you will lead and enhance a portfolio of enterprise employer clients, acting as a strategic partner throughout the entire client lifecycle. Your responsibilities will span from onboarding and initial launch to ongoing client engagement, contract renewals, and expansion opportunities.
You will serve as a trusted advisor to senior HR, Benefits, and People leaders, assisting them in maximizing the value of LearnLux for diverse and often global employee populations. This role demands a blend of robust relationship management skills and a commercial perspective, proactively identifying opportunities for renewals, upselling, and cross-selling through proven results and strong executive partnerships.
This position is highly collaborative, requiring close interaction with Product, Marketing, Financial Planning, Sales, and Operations teams to deliver a seamless, high-quality client experience, while also influencing how LearnLux accommodates enterprise customers at scale.
This is a remote position within the U. S., with a preference for candidates situated near one of our hub locations (e.g., NYC or Denver). Occasional in-person collaboration and travel to client locations will be expected.
What You’ll Do
- Oversee the comprehensive success of a portfolio of enterprise and global employer clients, acting as their primary relationship manager and strategic consultant.
- Facilitate complex client onboarding and implementation processes, coordinating across various internal teams to ensure successful launches.
- Design and implement client success strategies that foster engagement and drive measurable outcomes.
