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Enterprise Client Success Manager at LearnLux | Remote

LearnLuxUnited States - Remote
Remote Full-time $110K/yr - $150K/yr

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Experience Level

Manager

Qualifications

To be successful in this role, you should possess the following qualifications: Proven experience in client success, account management, or a related field, preferably within a B2B environment. Strong interpersonal and communication skills, with the ability to engage and influence senior leaders. Demonstrated capability to analyze client needs and deliver strategic solutions that drive value. Ability to work collaboratively across departments and manage multiple projects simultaneously. Familiarity with financial services or workplace benefits is a plus. A Bachelor’s degree or equivalent work experience is preferred.

About the job

About LearnLux

LearnLux stands as the premier provider of workplace financial wellness, seamlessly integrating fiduciary digital planning with personalized guidance from Certified Financial Planner™ professionals. Our acclaimed program empowers employees to make informed financial decisions, covering everything from budgeting and benefits selection to equity compensation, home purchases, and retirement planning, ensuring they feel secure about their finances and can concentrate fully on their work. Our advanced analytics offers partners insights into their impact, fostering outcomes such as reduced financial anxiety, heightened productivity, and enhanced employee retention.

At LearnLux, we are intentional about our growth. We prioritize speed and excellence, appreciating individuals who take pride in their contributions. If you thrive on solving complex challenges, embracing responsibility, and striving for excellence daily, you will find our environment fulfilling.

As a venture-backed company with over $35 million raised to date and supported by seasoned investors and enduring partners, we focus on scalable growth and are enthusiastic about the opportunities and challenges that lie ahead.

The Role

As an Enterprise Client Success Manager at LearnLux, you will lead and enhance a portfolio of enterprise employer clients, acting as a strategic partner throughout the entire client lifecycle. Your responsibilities will span from onboarding and initial launch to ongoing client engagement, contract renewals, and expansion opportunities.

You will serve as a trusted advisor to senior HR, Benefits, and People leaders, assisting them in maximizing the value of LearnLux for diverse and often global employee populations. This role demands a blend of robust relationship management skills and a commercial perspective, proactively identifying opportunities for renewals, upselling, and cross-selling through proven results and strong executive partnerships.

This position is highly collaborative, requiring close interaction with Product, Marketing, Financial Planning, Sales, and Operations teams to deliver a seamless, high-quality client experience, while also influencing how LearnLux accommodates enterprise customers at scale.

This is a remote position within the U. S., with a preference for candidates situated near one of our hub locations (e.g., NYC or Denver). Occasional in-person collaboration and travel to client locations will be expected.

What You’ll Do

  • Oversee the comprehensive success of a portfolio of enterprise and global employer clients, acting as their primary relationship manager and strategic consultant.
  • Facilitate complex client onboarding and implementation processes, coordinating across various internal teams to ensure successful launches.
  • Design and implement client success strategies that foster engagement and drive measurable outcomes.

About LearnLux

LearnLux is at the forefront of workplace financial wellbeing, merging cutting-edge digital planning tools with personalized advice from Certified Financial Planners. Our innovative program empowers employees to make confident financial decisions, enhancing their productivity and job satisfaction. With a commitment to quality and a fast-paced culture, LearnLux is a venture-backed company focused on scalable growth and impactful partnerships.

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