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Enterprise Customer Success Manager

Nitro Software Inc.Dublin, Ireland
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications: Proven experience in customer success, account management, or a related field. Strong communication and interpersonal skills. Ability to think strategically and solve problems effectively. Familiarity with SaaS products and digital document workflows is a plus. Ability to work independently and as part of a team.

About the job

Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management.

The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation.

Role overview

The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization.

As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives.

Key responsibilities

  • Lead onboarding and training for new enterprise customers.
  • Engage regularly to assess customer satisfaction and highlight areas for improvement.
  • Build and maintain strong customer relationships to support loyalty and retention.
  • Collaborate with internal teams to share customer feedback that informs product development.
  • Monitor usage and success metrics to identify upsell and cross-sell opportunities.

About Nitro Software Inc.

Nitro Software Inc. is at the forefront of digital transformation, providing innovative solutions for document workflows that empower organizations globally. Our commitment to customer success is matched by our dedication to creating a dynamic and inclusive workplace where every employee can thrive.

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