About the job
Join Our Team as a Technical Support Representative!
We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.
Your Responsibilities Will Include:
- Efficiently processing customer calls and inquiries while documenting all interactions.
- Providing exceptional troubleshooting support and educating clients on product features.
- Maintaining effective ownership of calls to ensure resolution and customer satisfaction.
- Collaborating with various teams to enhance customer experience and product use.
