Backroom Offshoring Inc. logoBackroom Offshoring Inc. logo

Entry Level Technical Support Representative

Backroom Offshoring Inc.Makati, Metro Manila, Philippines
On-site Full-time

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Experience Level

Entry Level

Qualifications

What We’re Looking For:Strong communication skills and a customer-centric attitude. Ability to effectively multitask and manage time. Familiarity with troubleshooting software applications is a plus. Patience and empathy when dealing with customers, especially in challenging situations. A willingness to learn and adapt in a fast-paced environment.

About the job

Join Our Team as a Technical Support Representative!

We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.

Your Responsibilities Will Include:

  • Efficiently processing customer calls and inquiries while documenting all interactions.
  • Providing exceptional troubleshooting support and educating clients on product features.
  • Maintaining effective ownership of calls to ensure resolution and customer satisfaction.
  • Collaborating with various teams to enhance customer experience and product use.

About Backroom Offshoring Inc.

About Backroom Offshoring Inc.:With over two decades of experience in the healthcare industry, Backroom Offshoring Inc. specializes in providing cutting-edge software solutions and exceptional customer service to a diverse range of home health agencies. Our commitment to quality and innovation has made us a trusted partner in the healthcare community.

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