Customer Journey Designer

# One Group | One PowerAt Enerwave, a proud member of HELLENiQ ENERGY, we are at the forefront of delivering innovative and exceptional energy solutions. Our team operates with dedication and enthusiasm, creating an environment where employees can thrive and drive value. We are excited to invite applications for various positions at our headquarters in Athen…

ICAP Employment Solutions is on the lookout for a Client Service Advisor to join the team of one of our prestigious clients, a leading multinational company in the furniture and home equipment retail sector, located in Aigaleo.If you are communicative and eager to be part of a dynamic team in a modern and friendly workplace, we want you on board!As a Client Service Advisor, your responsibilities will include:· Delivering prompt and effective customer service through phone interactions.· Providing information about products and services.· Recording and managing customer requests or complaints.· Promoting solutions and resolving issues with professionalism.

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

City Wide Facility Solutions is seeking dedicated janitorial business owners to partner with us in meeting the cleaning needs of clients in the Sweetwater, Loudon, and Athens, TN regions. We provide the support you need to grow your business while allowing you to concentrate on delivering exceptional service and increasing your earnings, without the hassle of sales and collections.If you are interested in becoming an independent contractor with City Wide, we encourage you to apply through this posting.About City Wide Facility Solutions is recognized as the leading management company in the building maintenance industry, offering comprehensive janitorial services along with more than 25 additional maintenance solutions for our clients. We pride ourselves on being a reliable partner that saves you time and resolves challenges!

Join our dynamic team as a Mid-Senior SAP Consultant at netcompany1, where you will leverage your expertise in SAP solutions to drive impactful business transformations. Collaborate with clients to understand their needs, design effective solutions, and implement SAP systems that enhance operational efficiency.As a key member of our consulting team, you will be involved in various projects, guiding clients through the SAP implementation process while ensuring best practices are followed. Your role will be critical in shaping our clients' success and delivering exceptional results.

Transforming Living Experiences.At Blueground, we envision a world where reliable living solutions empower people to explore and thrive. Our mission is to establish the foremost platform for flexible living arrangements globally.Each year, over 350 million individuals relocate between cities, yet traditional housing options often fail to meet the demands of this dynamic, mobile generation. Blueground was created to bridge that gap.With a portfolio of over 40,000 homes worldwide available for stays ranging from a few days to a year or longer, we are just at the beginning of our journey. Our rapid growth is reshaping the concept of living and pioneering an entirely new market category. What sets us apart? Our cutting-edge proprietary technology, operational excellence, and a dedicated team that executes with agility and precision. Our corporate culture is founded on five core principles:Guests First – Every decision revolves around enhancing the guest experience.Move Fast – We prioritize speed, momentum, and action.Dive In – The magic is in the details, and we delve deeply.Embrace Change – Change is not a disruption; it is our pathway to growth.Keep It Honest – Transparency fosters progress and strengthens relationships.If you are eager to do the most impactful work of your career and contribute to redefining living standards, we would love to connect with you.We are seeking a driven German-Speaking Inbound Sales Associate to become part of our centralized sales team in Athens. In this role, you will serve as the initial point of contact for potential clients worldwide, guiding them to find their ideal flexible living solutions.Your Path to SuccessOwn the Sales CycleRespond to inbound inquiries from prospective clients through phone, email, and social media—leading them from initial contact to booking confirmation, including weekends.Understand Client NeedsConduct consultative sales calls to evaluate customer requirements and offer personalized accommodation solutions across global markets.Deliver ResultsConsistently achieve and surpass sales targets and KPIs while maintaining high levels of customer satisfaction throughout the sales journey.Manage PipelineUtilize our CRM to track and update leads, ensuring timely, accurate, and proactive follow-ups.Collaborate Cross-FunctionallyWork closely with Operations, Customer Experience, and Marketing to ensure a seamless client experience and enhance the sales process.RequirementsA minimum of 3 years of experience (at least 2 years within the same company) in an inbound or outbound sales role.A proactive mindset and strong aptitude for conducting exploratory calls, addressing objections, and closing deals effectively.Fluency in English and native-level proficiency in German.

# Join Our Dynamic Team at EnerwaveAt Enerwave, a proud member of HELLENiQ ENERGY, we lead the way in delivering innovative energy solutions. Our passion drives us to excel in every facet of our operations, and we are committed to fostering an environment where our employees can thrive and contribute meaningfully. We are excited to present several exciting job opportunities at our headquarters in Athens, spanning various departments and expertise areas.We are actively seeking an Energy Market Analyst to join our team. In this role, you will delve into energy market trends and data, providing critical insights for strategic decision-making and identifying growth opportunities. You will closely monitor and assess market conditions and developments to grasp the dynamics of the energy sector. This position involves collecting and evaluating data, conducting in-depth research, developing predictive models, and generating comprehensive reports.Your Responsibilities:Conduct advanced quantitative and qualitative analyses of energy markets, including supply and demand trends and emerging technologies.Develop models and forecasts to predict market trends, supporting both short-term and long-term planning for the division.Analyze competitor strategies within the energy market to recognize strengths, weaknesses, opportunities, and threats.Aggregate and assess data from varied sources to identify significant patterns and insights.Prepare and disseminate reports on energy market findings, effectively communicating insights and recommendations to management and stakeholders.Evaluate regulatory changes and their potential impacts on the energy market landscape.Collaborate with the IT department to design and implement automated reporting systems, ensuring data accuracy within the ENMA databases.Qualifications for Success:Bachelor's degree in Engineering, Applied Mathematics, or a related field.2-3 years of relevant professional experience.Proficient in MS Office Suite (Word, Excel, PowerPoint).Fluent in both Greek and English, with excellent written and verbal communication skills.Familiarity with data visualization and analysis tools is considered a plus.Strong analytical capabilities to interpret complex data and provide actionable insights.Solid understanding of energy market dynamics.Proficient problem-solving skills to identify issues and devise creative solutions.Robust research skills for gathering and assessing market intelligence.Effective interpersonal and communication abilities.Knowledge of regulatory policies and their implications.Understanding of economic and financial principles is an asset.Our Commitment to You:Competitive salary.Performance-based variable compensation.Restaurant ticket card.Transportation reimbursement.

Join Kiefer Tech, the innovative technology wing of Kiefer, where we harness over 12 years of engineering expertise in the Green Energy sector to craft state-of-the-art AI, robotics, and enterprise solutions across Greece and the EU. Our commitment to building sovereign AI infrastructure ensures that data remains within EU borders, adhering to privacy standards while delivering substantial business outcomes. Driven by our core values of innovation, quality, and fostering long-term client relationships, we are pioneers in creating enterprise-grade AI infrastructure, including the first true Greek Large Language Models and intelligent automation solutions that empower organizations to excel. Through our strategic partnership with NVIDIA, we merge sustainable infrastructure know-how with leading-edge AI technology, cultivating an ecosystem that encourages innovation, bolsters Greece's technological sovereignty, and drives significant impact across various industries. Become a part of our mission to shape the AI-driven world of tomorrow.About the Role:We are on the lookout for a Senior Product Designer to enhance our design processes across multiple product streams and scale design output within our AI product ecosystem.Your Responsibilities:Craft exceptional UX/UI designs for our AI-powered product offeringsCollaborate closely with Product Managers and Engineering teams to ensure timely feature deliveryProduce clear, implementation-ready design assetsEnhance usability and consistency across our product suiteContribute to the development of design patterns and reusable componentsFacilitate quicker product iteration cyclesYour Qualifications:Minimum of 4 years of experience in Product Design / UX/UIStrong UX design thinking coupled with structured problem-solving skillsProficient in Figma or similar design toolsAbility to manage multiple priorities effectivelyExperience in collaborating with engineering teamsPractical mindset focused on delivery

# Join Our Dynamic Team at EnerwaveAt Enerwave, part of HELLENiQ ENERGY, we are at the forefront of delivering innovative energy solutions. Our passion drives us, and we take pride in fostering an environment where our employees can thrive and contribute value. We are excited to announce various openings at our headquarters in Athens across different departments and areas of expertise.We are currently seeking an enthusiastic Energy Markets Back Office Officer. This pivotal role involves managing the entire lifecycle of transactions executed by our Energy Management Division. You will validate settlements from various entities, including Power Exchanges, Transmission System Operators (TSOs), Auction Offices, and counterparties. You will also play a critical role in identifying and addressing discrepancies while liaising with internal teams and external parties to ensure seamless operations.Your Responsibilities:Oversee the lifecycle of deals post-closure, ensuring timely processing of payments and collaborating with the accounting team to allocate invoices appropriately.Review settlements from NEMOs, TSOs, Power Exchanges, and Auction Offices, rectifying any discrepancies.Calculate and cross-verify settlements with counterparties, coordinating invoicing with the accounting department.Maintain data accuracy by reviewing past and current transactions and ensuring ENMA records are up to date.Prepare and submit compliance reports for REMIT/EMIR repositories to adhere to regulatory standards.Compile data for provisional reports detailing costs, revenues, and key performance indicators (KPIs) for the division, including profit and loss reports.Monitor margins and guarantees within Energy Management Activities.Prepare necessary documents for customs declarations and assist in month/year-end closing activities for the accounting department.Support cash flow planning initiatives.

Join Mercier Consultancy as a dedicated German Speaking Customer Service Representative in our Digital Marketing & SEO Solutions Department. This entry-level position offers a dynamic opportunity to engage with our German-speaking clients, providing them with outstanding support for their inquiries related to digital marketing services and SEO solutions.Your fluency in German is vital for effectively communicating with clients, addressing their questions, resolving issues, and guiding them in optimizing their online presence. As a crucial member of our team, you will significantly contribute to building strong client relationships and enhancing their success in the digital landscape.Key Responsibilities Provide exceptional customer service in German through phone, email, and chat regarding digital marketing and SEO services. Assist clients with queries related to service offerings, campaign management, and performance analytics. Troubleshoot issues and offer effective solutions to enhance customer satisfaction. Maintain accurate records of customer interactions and service requests in our CRM system. Collaborate with digital marketing teams to ensure timely responses and resolutions of client inquiries. Gather client feedback to enhance service offerings and customer experience. Stay informed on industry trends in digital marketing and SEO.

The ICAP Employment Solutions, representing a leading client in the loan and real estate management sector, is actively seeking candidates for the position of Asset Manager.We aim to attract top-tier professionals by providing the environment for continuous growth and supporting them in achieving outstanding performance and results.Key Responsibilities:Manage a portfolio of corporate clients with the objective of ensuring optimal debt restructuring.Business evaluation: assess business plans, financial data, and their viability to find solutions for outstanding debts.Proposal preparation and implementation: develop and present proposals for debt restructuring to relevant departments, execute approved plans, and monitor compliance.Daily customer service addressing their needs and transactions.

Join G4S Secure Solutions, a leading global security services provider and a member of the multinational group Allied Universal, as we expand our team!Security PersonnelLocation: Athens - Attica RegionAre you passionate about ensuring the safety of yourself and those around you?Do you possess a valid Security Services License?Would you like to work for the largest security services group worldwide?We are continually growing and seeking dedicated individuals like you to join our operational teams.What We Offer:Guaranteed monthly salary along with full social insurance (EFKA)Employment close to your residence or near public transportationAdditional earnings based on the assigned projectAn excellent work environmentContinuous trainingAdditional private life insuranceCareer advancement opportunitiesIf you aspire to build a career within the largest security services group and possess qualities such as consistency, discipline, and professionalism, we invite you to send your resume or contact the G4S Personnel Selection and Training Center (Monday - Friday, 09:00-17:00) at 25ης Μαρτίου 4, 2nd floor, Building B, near ISAP Kallithea.Contact Information: 210-8839112G4S is committed to promoting equal opportunity in the workplace and encourages applications from individuals of all cultural backgrounds and diverse characteristics, without exclusion or discrimination.

G4S Secure Solutions, a proud member of the multinational Allied Universal Group, stands as a global leader in comprehensive security services. Since 1979, we have been providing top-tier manned guarding, cash handling, and electronic security system installation and management across Greece. Due to significant growth in our Security & Guarding Services sector, we are eager to expand our team with:Chief Security Officer for a Leading Multinational CompanySecurity Personnel - (Mandra - Aspropyrgos - Magoula - Elefsina)Role Overview: The Chief Security Officer is responsible for ensuring the smooth operation of security at the multinational client's facilities, coordinating the security team, and ensuring adherence to G4S protocols.What We Offer:Competitive salary package based on experience and qualifications.Private life insurance.Continuous training on specialized security systems and procedures.Opportunities for professional development.Excellent and professional work environment.