IT Desktop Support Engineer

Join Black Duck Software, Inc., a leader in application security, dedicated to helping organizations develop secure and high-quality software. Our innovative solutions in SAST, SCA, and DAST empower teams to swiftly identify and rectify vulnerabilities within proprietary code, open source components, and application behavior. With our industry-leading tools …

Job Title: Senior Data Engineer – System VisualizationJob Summary:We are in search of a talented and experienced Senior Data Engineer specializing in system visualization, with a strong command of data architecture and cloud solutions.The successful candidate will be adept at developing scalable data pipelines and analytics solutions, with a solid understanding of visualization tools and techniques.Key Responsibilities:Design, develop, and maintain robust and scalable data systems and visualizations using modern cloud platforms.Collaborate with data scientists and analysts to create impactful data visuals and dashboards.Optimize data processing and integrate with various data sources, ensuring data integrity and performance.Implement best practices for data governance and security in all data-related projects.Document technical specifications and architecture decisions to maintain project transparency.Required Skills & Qualifications:5–8 years of professional experience in Data Engineering or a related field.Proficient in data visualization tools such as Tableau, Power BI, or similar.Strong programming skills in Python and experience with data frameworks like Apache Spark.Basic understanding of cloud platforms, with hands-on experience in Azure being a plus.Experience in SQL and NoSQL databases.Excellent problem-solving abilities and communication skills.Preferred Qualifications:Familiarity with microservices architecture and data modeling.Experience with Agile/Scrum methodologies.Knowledge of security best practices for data handling.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

As a Product Support Engineer III at Zscaler, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical support for our innovative security solutions. You will troubleshoot complex issues, collaborate with cross-functional teams, and work directly with customers to resolve their queries efficiently.Your responsibilities will include analyzing customer problems, developing solutions, and documenting processes. You will leverage your expertise to improve product functionality and contribute to the overall enhancement of our services.

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

Roles & Responsibilities:As a Senior Systems Engineer, you will be a pivotal member of our dynamic Customer Product team, focusing on the design and development of innovative energy storage solutions that are safe, efficient, and cost-effective.Key Responsibilities:Lead multi-disciplinary engineering teams to conceptualize and deliver large-scale energy storage products.Partner with the product management team to establish and prioritize essential product features and overarching technical specifications.Create comprehensive system-level and subsystem hardware/software requirements using industry-standard requirements management tools.Offer technical guidance to product managers to define feasible product configurations and establish a clear product roadmap.Perform safety assessments, including failure mode effects analysis (DFMEA), risk assessments, and hazard evaluations.Conduct design trade-off studies to achieve optimal balance between design flexibility, costs, performance, and maintainability.Integrate lessons from past product deployments into current product specifications.Generate product design documents, customer manuals, and comprehensive user guides.Develop interface control documents and boundary diagrams to ensure seamless integration.Create product verification plans and coordinate with customer lab teams for full-scale system testing strategies.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

Join Zscaler as a Senior Technical Support Engineer and play a pivotal role in delivering exceptional technical support to our clients. You will be responsible for diagnosing and resolving complex technical issues related to our cutting-edge cloud security solutions. This is an excellent opportunity for professionals who are passionate about technology and customer service.

Join Airbnb as a Senior Systems Engineer and be part of a dynamic team responsible for designing, implementing, and maintaining robust Oracle integrations and application infrastructures. Your expertise will enable our mission-critical enterprise systems to function seamlessly, enhancing operational efficiency across our global platform. We seek a proactive individual who is eager to innovate and support our continuous development of tools that empower our teams.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. By providing seamless work management and scalable solutions, we create tools that enable organizations to automate tedious tasks, derive insights, and scale intelligently. More than just tools, we cultivate an environment where big ideas flourish, action is taken, and meaningful work is realized. When purpose meets challenge and passion translates into progress, that's the magic we strive for every day.The Enterprise Systems team at Smartsheet oversees the development, utilization, and support of our Enterprise Applications, including the internal use of Smartsheet itself. We are currently seeking a Senior NetSuite Administrator who is not only technically adept but also an active listener. As we continue to grow, this role is crucial for implementing and scaling our enterprise systems.In this position, you will enhance and support the development, implementation, and maintenance of Smartsheet’s NetSuite system alongside other associated SAAS enterprise systems. Reporting directly to the Manager of Enterprise Systems within Corporate IT, this role is located in India.The ideal candidate will possess strong communication and influencing skills, enabling effective collaboration with departments such as Finance, Engineering, Sales, and IT. You will serve as a trusted advisor within the organization regarding system efficiency and effectiveness, acting as the primary internal support contact for NetSuite and its integration points.Your Responsibilities:Oversee the NetSuite application and related third-party business applications for internal users.Design, test, and implement customizations and new modules in NetSuite based on evolving business requirements.Assist end users with requests for new saved searches, reports, KPIs, and dashboards, ensuring proper system access for user roles.Serve as the NetSuite Subject Matter Expert (SME), providing training and updates to end-users.Create comprehensive technical documentation, including detailed records of customizations, scripts, workflows, and business processes, ensuring all documentation remains current.Collaborate with NetSuite users and stakeholders to provide data analysis, business process mapping, reporting needs, and continuous improvement initiatives.Communicate system status updates in a timely manner.Conduct troubleshooting of system errors and resolve issues proactively.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. Our innovative work management tools and scalable solutions facilitate seamless workflows, enabling teams to automate tasks, uncover valuable insights, and grow intelligently. We foster an environment that encourages bold thinking, decisive action, and meaningful work. When challenges align with purpose and passion transforms into progress, that’s when the magic happens, and it’s what motivates us every day.Corporate Systems Engineering is integral in building and managing the software platforms, integrations, and automations that support Smartsheet’s essential business operations across Finance, Sales/GTM, and People & Culture. Our team oversees vital systems and processes that dictate how the company hires, sells, invoices, processes payments, reports, and scales. We apply the same level of rigor, reliability, and product-focused approach to our internal systems as we do for our customer-facing applications.The People Systems team specializes in engineering and managing platforms that facilitate the entire employee lifecycle, encompassing HR, payroll, learning, and talent management systems. We meticulously balance deep platform configuration with extensibility, integration, and data integrity to deliver dependable, compliant systems that evolve with the organization.As a Senior Software Engineer II on the People Systems team, you will serve as a technical leader within the People & Culture (P&C) domain, responsible for developing complex, high-impact engineering solutions that extend beyond conventional application configuration. This position emphasizes creating scalable, dependable, and extensible solutions across Workday, people data, integrations, and automation that support the comprehensive employee lifecycle, enabling the business to function with precision, speed, and insight. You will operate at the crossroads of enterprise platforms, custom engineering, and data, aiding in the transformation of People Systems from primarily UI-driven administration to a product-grade, engineering-led capability within Product Engineering.This role is ideal for a seasoned engineer who is adept at navigating configuration, coding, integrations, and data, and who thrives on tackling ambiguous, cross-functional challenges in a regulated enterprise environment.

Join our innovative team at LAT Aerospace as a Rotordynamics Engineer – Gas Turbine Systems!We are committed to developing India’s first clean-sheet hybrid-electric STOL aircraft along with a cutting-edge family of gas-turbine engines. We seek a skilled Rotordynamics Engineer to take charge of the rotating assembly, including shafts, disks, bearings, clearances, structural limits, and dynamic stability.In this pivotal role, you will ensure that our turbine and compressor systems operate safely at extremely high RPM, withstand startup transients, avoid instabilities, and function within thermal and structural limits. Your contributions will be essential to enhancing engine safety, efficiency, and long-term reliability.

Join us in transforming the way the world connects!If you feel you don't meet all the criteria listed below but are still passionate about the role, we encourage you to apply. We recognize that candidates may excel in various areas and have diverse skills.About the Position:As a Senior Technical Support Engineer at our dynamic startup, you'll be part of the Technical Support Engineering (TSE) team. This team plays a vital role in assisting Kong's customers to address intricate technical challenges in both production and pre-production settings.You will collaborate with your colleagues and our customers to support cutting-edge technologies that tackle real-world problems. Providing constructive feedback and insights to our Product and Engineering teams will be crucial as you voice our customers' needs. Your contribution will be significant, and you will have a tangible impact on customer satisfaction and relationships with Kong.This role requires availability from 4 PM to 1 AM (India Time) to align with the EST shift.Key Responsibilities:Work alongside top-tier developers globally to implement Kong's API Gateway and ServiceMesh solutions.Lead the resolution of complex technical issues, collaborating closely with customers during live troubleshooting sessions via calls and emails in an enterprise environment.Develop comprehensive knowledge articles to enhance our documentation and assist customers in understanding product functionalities.Engage with engineering and product teams by offering real-time feedback on product performance and customer requirements.Coordinate with other customer-oriented teams, including Education, Technical Account Managers, Customer Success Managers, and Professional Services, to resolve customer concerns.Contribute to innovation within the support team and across the company by seeking improved methodologies, tools, and service delivery standards for our global clientele.Provide technical guidance to team members and engage in various ad-hoc projects.Qualifications:You possess a strong desire to learn and grow, with a proactive approach to technical challenges.Experience in a related technical support role or a strong background in software development.Excellent communication and interpersonal skills.

Join ph7 as a Field Application Engineer specializing in Network Protocols and System on Chip technology. In this dynamic role, you will engage with our clients to understand their needs and provide tailored solutions that leverage our cutting-edge technologies. You will play a crucial role in the implementation and support of our products, ensuring that they meet customer specifications and performance standards.

About BureauIn a world where billions engage online, digital fraud presents a critical challenge for businesses, resulting in over US$486 billion in losses globally. Bureau addresses these pressing concerns, providing a robust platform for identity decisioning, fraud prevention, and compliance.Bureau stands at the forefront of enhancing digital security and compliance. We foster a culture that encourages innovative thinking and values every voice, creating an environment where your ideas can thrive. With our core values of confidence, growth, customer-centricity, and agility, we empower our team members to excel and evolve.Having built a knowledge graph of over 1 billion verified identities worldwide, and supported by leaders like Sorenson Capital and PayPal Ventures, Bureau is not only expanding rapidly but also redefining the landscape of digital trust.Your Role: Technical Support EngineerIn this pivotal role, you will collaborate with both new and existing customers to facilitate seamless onboarding and provide ongoing technical support. Your efforts will involve working with diverse teams, including Engineering, Product, Sales, Solutions, and Marketing, to troubleshoot technical challenges and improve our offerings based on user insights.Your Responsibilities:Internal Ticket Management: Manage the triage and resolution of customer queries using our ticketing systems.Enhancing Customer Experience: Strive to elevate customer satisfaction through prompt issue resolution and high-quality support.Problem Solving: Assist customers in navigating product features, usability, and performance, including pre-sales support and onboarding.Cross-Department Collaboration: Work closely with Engineering and Product teams to integrate customer feedback and optimize platform performance.Stakeholder Engagement: Effectively communicate with non-technical stakeholders to facilitate understanding and resolution of technical issues.

Join us at the forefront of technological innovation as we transform the data storage landscape. At Pure Storage, you will be part of a visionary team that thrives on creativity and collaboration, helping to redefine the future of enterprise data solutions.If you are eager to make a significant impact and embrace a world of endless possibilities, we invite you to apply.ROLE OVERVIEWIn the capacity of a System Test Engineer, you will play a pivotal role in championing the "Customer-First" approach to reliability for our flagship Everpure™ FlashBlade platform. Your responsibilities will encompass not only executing tests but also designing intricate, real-world system environments that replicate the most demanding hyperscale workloads. In partnership with Solution Architects and Product Managers, you will ensure that the Everpure™ Platform sets the benchmark for enterprise readiness and data integrity.KEY RESPONSIBILITIESSystem-Level Validation Architecting: Spearhead the comprehensive testing strategy for the Everpure™ FlashBlade, converting complex product specifications and customer use cases into sophisticated, automated test plans that span multiple release cycles.Real-World Workload Simulation: Implement and scale third-party I/O tools (such as fio, SpecFS, and Load Dynamix) alongside application ecosystems like Elastic Search and Vertica to assess performance, latency, and bandwidth under stress.Distributed Systems Quality Assurance: Oversee the validation of essential data-path features, including NFS, SMB, and S3 protocols, ensuring uninterrupted data replication, RTO/RPO compliance, and network stability across VLANs and LACP.

Join our dynamic team at Gleanwork as a Technical Support Engineer during the night shift (9:30 PM - 6:30 AM IST). In this role, you will be the first line of support for our clients, troubleshooting technical issues and ensuring customer satisfaction. This position is ideal for tech-savvy individuals who enjoy problem-solving and providing excellent customer service.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.