Escalations Case Manager

About UsAt Perk, we redefine the way organizations manage travel and expenses, creating a seamless and intelligent platform that drives efficiency and innovation. Our mission is to eradicate tedious administrative tasks, allowing teams to focus on what truly matters. Our powerful tools automate the entire process, from travel bookings to expense management a…

Delivery Hero seeks a Category Management Project Manager based in Barcelona. The position centers on leading projects within category management that shape product strategy and strengthen the company's presence in the market. Key responsibilities Lead category management projects from planning through execution. Work with cross-functional teams to drive initiatives that support business growth. Contribute to efforts that enhance customer experience and support strategic goals. Collaboration This role involves close coordination with teams across the organization. Success depends on effective communication and the ability to align project goals with broader company objectives. Location This position is based in Barcelona.

Join Primark as a Team Manager in our vibrant Barcelona location, where you will lead a dynamic team dedicated to delivering exceptional customer experiences. Your role will involve overseeing daily operations, fostering a positive work environment, and driving team performance to meet our ambitious goals.

Role overview The Team Manager at Primark in Barcelona leads a group on the shop floor, ensuring customers receive attentive service and daily store operations run smoothly. This role plays a key part in shaping a positive work atmosphere and supporting colleagues while keeping sales goals in view. Key responsibilities Guide and motivate team members to provide excellent customer service Uphold high standards in all areas of store operations Promote a supportive and collaborative team culture Contribute to achieving store sales targets Location This position is based in Barcelona.

Veeva Systems is a mission-driven innovator in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies globally, we achieved over $3B in revenue last fiscal year, with significant growth opportunities on the horizon. At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our mission. We made history in 2021 by becoming a public benefit corporation (PBC), which legally commits us to balance the interests of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexibility, allowing you to work from home or in the office, enabling you to excel in your preferred environment. Be part of our journey in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.

Join Veeva Systems, a visionary leader in industry cloud solutions dedicated to accelerating the delivery of life sciences therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $3 billion in revenue last fiscal year, with significant growth opportunities on the horizon. Central to our mission are our core values: Integrity, Customer Success, Employee Success, and Agility. We made history in 2021 by becoming a public benefit corporation (PBC), which commits us legally to balance the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower our employees to work flexibly, whether from home or in the office, fostering an environment where everyone can excel. Be a part of our journey to transform the life sciences sector, and contribute to making a significant positive impact on our customers, employees, and the wider community.Your Role We are in search of a talented Content Marketing Manager/Senior Manager to lead our content strategy and execution for our high-growth enterprise cloud software platform tailored for life sciences. This role will involve crafting thought-provoking, product-focused, and customer-centric content in close partnership with our global marketing, strategy, and sales teams, ensuring high-quality content delivery across diverse channels and audiences. The ideal candidate will be an outstanding writer, strategic thinker, and adept project manager with the ability to distill complex subjects into engaging and accessible content. You will have a proven track record of creating innovative content that weaves together various products and solutions into a cohesive narrative. By collaborating closely with key marketing partners, you will play a vital role in enhancing our brand awareness, affinity, and conversion rates through the strategic application of content and messaging.

About UsPerk, previously known as TravelPerk, is an innovative platform designed for travel and expenditure management. Our mission is to eliminate the tedious manual tasks that hinder productivity, automating processes from travel bookings to expense management and invoice handling. By addressing the issue of shadow work that drains hours from employee productivity, we aim to create real impact in the workplace.Trusted by over 10,000 organizations globally, including notable names like Wise, On Running, Breitling, and Fabletics, we are committed to solving the $1.7 trillion problem of lost productivity, which affects employees' efficiency each week.Founded in 2015, Perk has expanded to become a global team of over 1,800 professionals across 12 locations, with headquarters in London and Boston. Our focus is on combining innovation, control, and ease to transform workplace dynamics and employee satisfaction.At Perk, our core values drive our culture: ownership, delivering a 7-star experience, and teamwork. We prioritize curiosity, purpose, and mindset to unlock the full potential of our talent. Our diverse talent team consists of leading professionals from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a tangible difference and reshaping how millions experience work, we would be thrilled to have you join our team.Learn more about us at www.perk.com.

Join Sopra Steria as an Operator Manager in Barcelona, where you'll lead a dynamic team responsible for overseeing operations and ensuring the success of our projects. This role requires strong leadership skills, a passion for optimizing processes, and the ability to engage with clients and stakeholders effectively.

At Veeva Systems, we are driven by our mission to accelerate the delivery of life-saving therapies to patients through our innovative industry cloud solutions. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year and continue to expand our growth prospects.Our core values are central to our operations: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history by becoming a public benefit corporation in 2021, legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we promote flexibility, allowing you to work from home or in the office, ensuring you succeed in your preferred work environment.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

Join our dynamic team at Sopra Steria as an Incident Manager / Change Manager. We are seeking an enthusiastic professional who is proficient in Catalan and passionate about managing incidents and changes effectively. You will play a key role in ensuring the smooth operation of our services and contribute to continuous improvement efforts.

About UsPerk (formerly TravelPerk) is the leading intelligent platform for travel and spend management, designed to eliminate the burdensome, manual tasks that hinder real productivity. Our innovative tools automate processes ranging from travel bookings to expenses and invoice management. By erasing this shadow work that consumes valuable hours, dampens morale, and stifles creativity, we aim to empower genuine work that creates significant impact.Trusted by over 10,000 businesses around the globe, including notable names like Wise, On Running, Breitling, and Fabletics, we are addressing a staggering $1.7 trillion problem related to lost productivity, which amounts to 7 hours of employee time each week.Since our founding in 2015, Perk has expanded into a diverse global workforce of over 1,800 professionals across 12 offices. Our headquarters are located in London and Boston. We blend innovation, control, and simplicity to redefine workplace dynamics and enhance employee satisfaction.At Perk, our core values drive us—embracing ownership, delivering a 7-star experience, and fostering teamwork. We cherish curiosity, purpose, and mindset, leveraging these traits to unlock your full potential. Our talent team comprises leading experts from the travel and SaaS sectors, representing more than 70 nations. If you're passionate about making a real difference and transforming how millions experience work, we would love to have you on our team.Discover more by visiting www.perk.com.

About UsAt Perk, we redefine travel and spend management through our innovative platform designed to simplify and automate tasks that typically consume valuable time. Our comprehensive tools streamline everything from travel bookings to expense management and invoice processing. By alleviating unnecessary administrative burdens, we enable organizations to reclaim lost productivity and foster a culture of innovation.With a trusted clientele exceeding 10,000 businesses globally—including industry leaders like Wise, On Running, Breitling, and Fabletics—we are addressing a staggering productivity loss of 7 hours weekly per employee, a problem that costs the economy $1.7 trillion.Founded in 2015, Perk has expanded into a diverse team of over 1,800 professionals across 12 global offices, with headquarters situated in London and Boston. Our mission is to merge innovation, control, and simplicity, revolutionizing workplace dynamics for better employee satisfaction.We are guided by core values such as ownership, delivering exceptional experiences, and promoting teamwork. We prioritize curiosity, purpose, and mindset, recognizing that these attributes unlock potential. Our talent acquisition team consists of top professionals from the travel and SaaS sectors, representing over 70 countries. If you’re eager to make a significant impact and influence how millions perceive work, we would be thrilled to welcome you to our team.Visit www.perk.com for more information.

Join H&M Group as a Department Manager in our & Other Stories department, where you will lead and inspire a team to achieve outstanding results. Your role will focus on enhancing customer experience, driving sales, and fostering a collaborative and innovative environment.

Join AccorHotels as a General Manager and lead our team in Barcelona to success! As a pivotal figure in our organization, you will oversee hotel operations, ensuring the highest standards of service and guest satisfaction. Your strategic vision and leadership will drive our business forward and enhance our reputation as a premier hospitality provider.

As an Intern in Account Management, your primary objective will be to execute vital administrative functions that facilitate the effective operation of our revenue processes. By leveraging your Excel expertise, you will manage data requests, compile reports, and contribute significantly to ensuring alignment between local and headquarters databases. This role is instrumental in enabling informed decision-making and enhancing operational efficiency.YOUR JOURNEY AWAITSAdministrative Responsibilities:Evaluate and respond to requests from the local team (tickets), ensuring proper prioritization and timely resolutions.Assist in the preparation and dissemination of account management documents, including reports on achievement metrics, process documentation, and presentations.Data Management & Reporting:Keep internal spreadsheets updated with essential data and metrics (Target Setting, Achievements Tracker).Identify areas for improvement in data management and conduct regular audits to ensure data accuracy across all systems.Support bonus calculation processes, ensuring precision and adherence to established protocols.Compile reports on ticketing trends for internal stakeholders.Process Improvement:Ensure systematic filing of documentation for easy access by team members.Suggest enhancements to reduce workload and increase operational efficiency.

Join our dynamic team as an Incident Manager N2 in beautiful Barcelona! In this role, you will oversee incident management processes, ensuring timely resolution of incidents and maintaining high levels of service quality.

Degustabox offers a Product Manager Internship based in Barcelona. This internship provides hands-on experience in product management within the subscription box sector. Interns work closely with the product team to help refine and enhance Degustabox’s product lineup. Key Responsibilities Support product development activities from initial concept through to launch. Assist in conducting market research and analyzing competitors. Help collect and interpret feedback from customers. Suggest ideas aimed at boosting customer engagement and improving product features. Location This internship is located in Barcelona, Catalunya, Spain.

Are you ready to take on an exciting role as a Vehicle Fleet Manager? Join our dynamic team in Barcelona and manage our fleet operations efficiently. You will be responsible for overseeing vehicle maintenance, ensuring compliance with regulations, and optimizing fleet performance.

Join Lighthouse, a transformative force in the hospitality industry, as we aim to redefine commercial strategy. Our state-of-the-art commercial platform simplifies data complexities, providing businesses with actionable insights, advanced pricing tools, and innovative business intelligence to maximize their revenue potential.With an impressive backing of $370 million in Series C funding and a strong growth trajectory, we have integrated five companies into our mission, achieving over $100 million in Annual Recurring Revenue (ARR) by 2024. Our diverse team of over 850 professionals spans 35 countries and represents 34 nationalities.At Lighthouse, we foster more than just a workplace; we cultivate a vibrant community. Collaborative, engaging, and deeply committed, we work collectively to revolutionize the hospitality sector. Are you prepared to embark on this thrilling journey with us? Your Role: #LI-RemoteAs a Market Manager following the exciting acquisition of The Hotels Network, you will lead our expansion efforts in the Balkan region. You will champion THN's innovative technology, now enhanced by Lighthouse. Your responsibilities will include managing the entire sales process, from identifying and engaging potential hotel partners to closing significant business deals. Your goal is to establish a strong market presence and assist hotels in the Balkans in boosting their direct bookings and revenue.Your Impact:Devise and implement a strategic business plan to grow our footprint in the Balkans, identifying new opportunities through targeted outreach and networking.Oversee the complete sales cycle from initial contact and product demonstration to contract negotiation and deal closure.Maintain a robust sales pipeline, tracking all activities and forecasts within Salesforce.Surpass quarterly and annual sales targets, directly contributing to our revenue growth.Act as the voice of the customer, relaying valuable feedback from the Balkans market to our product development teams.Represent Lighthouse and The Hotels Network at industry events, conferences, and roadshows to enhance brand awareness and generate leads.Build and nurture long-lasting client relationships, identifying opportunities for upgrades and ensuring their continued success.Utilize AI-driven insights and automation across CRM, conversation intelligence, and commercial data to enhance forecast accuracy, improve pipeline quality, and optimize sales processes in collaboration with Sales Operations.

Role Overview Accor is hiring a Rooftop Outlet Manager in Barcelona. This position leads daily operations for the rooftop venue, aiming to create standout experiences for both guests and locals. The manager ensures the outlet remains a top destination in the city, focusing on smooth service and memorable visits.