Technical Support Engineer

Join us in revolutionizing the future of AI!At Botpress, we're on a mission to empower businesses globally by enabling them to harness the power of AI agents. Over the next decade, autonomous agents will transform our work landscape. Our platform allows companies to construct and deploy sophisticated AI solutions that extend beyond mere conversation to real …

The Role: Join our dynamic support team at Affinity as a Technical Support Engineer. This role is perfect for someone with a blend of technical prowess and exceptional communication skills, committed to providing outstanding support for our B2B SaaS CRM platform. You will serve as an essential link between our customers and engineering teams, tackling intricate technical challenges while contributing to the ongoing enhancement of our support organization. What You Will Be Doing: Handle customer inquiries and resolve technical issues promptly through video calls, emails, or chat. Troubleshoot software and API-related problems, guiding customers through technical resolutions. Engage with webhooks, APIs, and various integrations to ensure seamless functionality. Assist customers with setting up or managing Single Sign-On (SSO) integrations. Collaborate with engineering teams to address complex customer challenges and escalate issues as needed. Document customer interactions and technical issues to enhance our knowledge base and internal resources. Participate in periodic on-call shifts as required.

Join our dynamic team as a French Technical Support Advisor in vibrant Barcelona! We are on the lookout for tech-savvy individuals who are passionate about technology and enjoy engaging with users in a supportive capacity for a leading company in technology services.In this role, you will be responsible for: Communicating effectively with users through email, phone, and chat channels. Analyzing user accounts and past interactions to provide tailored solutions. Troubleshooting diverse technical inquiries related to software, hardware, and logistics. Escalating complex issues with clear context and rationale.

Join our dynamic team at Cross Border Talents, where we seek tech-savvy professionals to provide outstanding support to users of a prestigious technology services company. We have found that the most successful candidates are passionate about the internet and possess strong research skills.As a French Technical Support Agent, your primary responsibilities will include:Communicating with users via email, phone, and chatAssessing and analyzing users’ account setups and previous interactions to provide tailored solutionsTroubleshooting technical inquiries related to software, hardware, and logisticsEscalating complex issues while providing context for escalation

Are you a tech-savvy individual with a passion for helping others? Join our dynamic team as a French Technical Support Agent and play a crucial role in assisting users of a leading technology services company.We seek enthusiastic experts who are comfortable navigating the internet and conducting research to provide top-notch support. In this role, you will:Engage with users through various channels including email, phone, and chatAssess user account setups and past interactions to deliver tailored solutionsResolve technical inquiries encompassing software, hardware, and logisticsEscalate complex issues with thorough context for efficient resolution

Join our dynamic team as a Bilingual Dutch Customer Service and Technical Support Advisor, where your expertise will shine as you represent our esteemed brands.Role PurposeAs an ambassador for our brands, you will deliver comprehensive support across various customer interactions, both in presales and aftersales environments, including physical retail and e-commerce settings. Your responsibilities will encompass basic technical support, troubleshooting, and back-office tasks to ensure customer satisfaction.Key Responsibilities Provide exceptional customer support via multiple channels. Assist customers with technical issues, guiding them through solutions. Collaborate with team members to enhance service delivery.

Join our dynamic team as a French Technical Support Agent in the vibrant city of Barcelona! We are seeking technology enthusiasts who are passionate about assisting users of a leading company in technology services.In this role, your primary responsibilities will include:Communicating with users through email, phone, and chat channels.Analyzing user account setups and previous interactions to provide tailored solutions.Troubleshooting various technical inquiries related to software, hardware, and logistics.Escalating complex issues while providing clear context for the escalation.

Join our dynamic team as a French Technical Support Advisor, working with a global leader in technology services. We are seeking enthusiastic individuals who are passionate about the internet and adept at navigating various online resources. Your role will be pivotal in assisting users and ensuring their satisfaction with our services.As a Technical Support Expert, your primary responsibilities will include:Engaging with users through email, phone, and chat to provide exceptional support.Assessing users' account configurations and prior interactions to deliver tailored solutions.Troubleshooting a variety of technical inquiries, including software, hardware, and logistical concerns.Escalating complex cases while providing detailed context for further assistance.

Lodgify seeks a Customer Support Specialist to join the team in Barcelona, Cataluña. This position acts as the first point of contact for Lodgify users, helping them get the most from the platform. The role centers on providing prompt, helpful support through multiple channels. Key responsibilities Answer customer questions and handle requests via chat, email, and phone Troubleshoot issues and resolve problems so users can stay productive Guide customers as they use Lodgify’s platform, making sure their experience is smooth Support customer satisfaction by sharing clear and accurate information Role focus This role emphasizes communication and problem-solving. Expect to interact with a variety of customers and help them navigate the Lodgify platform day to day.

Role Overview Septeo is hiring an Integration Support Specialist in Barcelona. This role serves as the main contact for clients during the integration of Septeo solutions with their current systems. The position combines technical troubleshooting, guidance, and client support to help customers get the most from our products. What You Will Do Act as the first point of contact for clients integrating Septeo solutions Troubleshoot technical issues as they arise Offer clear guidance and support throughout the integration process Deliver responsive and thorough customer service What We Look For Strong problem-solving skills and a proactive approach Comfort working in a busy setting Ability to communicate clearly with technical and non-technical stakeholders

Join our dynamic team at tgs as a Helpdesk Support Specialist in our Barcelona office. We are looking for a proactive and enthusiastic individual to provide essential IT support to our users. This associate to mid-level position requires a minimum of 2 years of experience, offering a unique opportunity to thrive in an enterprise-level computing environment. The ideal candidate will possess strong technical troubleshooting abilities and outstanding communication skills, both verbal and written.Key Responsibilities:Install and provide support for PC and Apple hardware and software, including peripherals like printers and USB devices.Handle incoming calls and emails regarding workstation and peripheral performance issues.Conduct on-site analysis, diagnosis, and resolution of workstation problems for diverse end users, and recommend corrective hardware and software solutions, including remote assistance.Follow established procedures for logging, reporting, and monitoring helpdesk requests.Ensure high levels of user satisfaction through timely follow-ups and strong communication skills.

Join our elite AI Special Forces team at Darwin AI! We are seeking a dynamic and enthusiastic AI Support Specialist who is committed to providing rapid, effective, and high-quality assistance to our clients. If you are passionate about technology and AI, and enjoy tackling challenges head-on, this role is a perfect fit for you.As an AI Support Specialist, you will be instrumental in addressing client inquiries and resolving issues related to their AI agents. You will serve as the frontline for clients needing assistance with technical problems and system integrations. Your ability to troubleshoot effectively and collaborate with teams across Customer Success, Product, and Engineering will ensure that our clients receive exceptional support and maintain a strong relationship with Darwin AI.Your responsibilities will include:Responding to customer inquiries through platforms such as WhatsApp, email, and Slack, ensuring swift responses and high satisfaction rates.Troubleshooting and resolving technical issues, particularly those involving AI behavior, configuration, and API integrations.Monitoring alerts from internal tools and acting upon customer feedback submitted through the Darwin platform.Collaborating closely with Product and Engineering teams to escalate complex issues and contribute to product enhancements.Documenting support activities in our systems to maintain accurate records of issues and solutions.Identifying recurrent issues and assisting in the development of internal documentation and FAQs.Teaming up with Customer Success and Onboarding to provide a seamless customer experience.Auditing AI interactions to discover bugs or areas for improvement.Ensuring that all critical feedback and issues are resolved within agreed service level agreements (SLAs).

Join our dynamic team as a Bilingual French and English Customer Service & Technical Support Advisor! We are seeking passionate individuals who can serve as brand ambassadors, delivering exceptional support in both presales and aftersales environments, including physical stores and e-commerce platforms. Your role will involve providing basic technical support, troubleshooting, and back-office assistance to ensure a seamless customer experience.

Role overview Eurofins Scientific seeks an IT Solutions Operations Engineer in Barcelona to focus on applications support. This role centers on keeping IT solutions reliable and efficient. The engineer will collaborate with multiple teams to resolve issues, enhance performance, and contribute to ongoing improvements. Main responsibilities Provide technical support for various applications and systems. Collaborate with development teams to deploy and maintain software applications. Monitor system performance and highlight opportunities to improve efficiency. Document operational procedures and prepare user manuals.

Join our dynamic team at Intuitive Surgical, Inc. as a Field Service Engineer, where you will play a pivotal role in providing exceptional support and maintenance for our revolutionary robotic surgical systems. You will be responsible for troubleshooting, repairing, and optimizing equipment functionality in various healthcare settings. This position offers the opportunity to work closely with medical professionals, ensuring that they have the tools necessary to provide the best care for their patients.

Who We Are:At Rover, we aim to connect pet parents with loving pet sitters and dog walkers, making it easier for everyone to experience the unconditional love of a pet. Founded in 2011, our platform is designed to empower pet care providers with the tools they need to run their own businesses while ensuring they have the support of a global company.With our headquarters in Seattle and teams across Barcelona, San Antonio, Spokane, and remote locations, we pride ourselves on being recognized as one of the best workplaces in the tech industry. Our commitment to an inclusive culture and a collaborative environment is just as vital as our mission to enhance pet parenthood.Join Our Site Reliability and Production Support TeamAs a Production Support Engineer, you will be an integral part of our Site Reliability Engineering (SRE) Team. This team is responsible for the performance, scalability, and reliability of the Rover platform. You will leverage observability tools, your investigative skills, and data analysis to ensure a robust experience for our users—both pet owners and sitters.

Role Overview SGS is seeking a Technical Engineer focused on Health and Safety Coordination for construction projects in Barcelona. This position plays a key part in upholding safety standards across multiple job sites and supporting a safe workplace culture. What You Will Do Monitor and enforce health and safety protocols at construction sites Promote safe work practices among teams and contractors Support compliance with current legal and regulatory requirements Encourage continuous improvement in safety performance Location Based in Barcelona.

Join Eurofins Scientific as a Multilingual Service Desk Engineer in beautiful Barcelona. In this dynamic role, you'll be the first point of contact for our diverse clientele, providing exceptional technical support and solutions across multiple languages. Your expertise will ensure that our customers receive timely and effective assistance, while your interpersonal skills will help build lasting relationships.

Join Seqera Labs and Revolutionize Science with Software!At Seqera Labs, we are on a mission to empower scientists globally to address the world's most pressing challenges through innovative software solutions. For over a decade, our flagship product, Nextflow, has enabled more than 100,000 researchers to analyze and process data with unprecedented efficiency and flexibility.Our modern biotech stack integrates diverse computing resources and fragmented data into a cohesive platform, serving over 150 leading organizations in the life sciences sector. With cutting-edge software engineering, we help organizations accelerate scientific discovery, manage larger datasets, and enhance their confidence in research outcomes.Are you ready to contribute to a company that prioritizes innovation and collaboration? If so, we want to hear from you!Position OverviewWe are seeking a motivated Bioinformatics Support Engineer to join our dedicated Customer Experience team at Seqera Labs. This role is perfect for recent graduates or early-career bioinformaticians eager to jump-start their careers in production bioinformatics and scientific computing.In this unique support role, you will become a trusted technical partner to researchers tackling some of the most challenging issues in health and life sciences. You'll gain invaluable exposure to production-scale bioinformatics pipelines, cloud and HPC environments, and cutting-edge tools like Nextflow.Collaborating with experienced engineers and bioinformaticians, you will support a diverse clientele ranging from agile biotech startups to prominent global research institutions. Your contributions will play a vital role at the intersection of science and infrastructure. If you are curious, resourceful, and eager to learn through hands-on experience, this position is an excellent opportunity for you!

Role overview Eurofins Scientific is hiring an IT Solutions Operations Engineer focused on Applications Support in Barcelona. The main responsibility is to support and maintain the stability of essential business applications. This position works closely with other teams to ensure IT processes remain efficient and solutions stay dependable. What you will do Deliver technical support for core business applications Monitor application performance and address stability concerns Collaborate with cross-functional teams to troubleshoot issues and enhance IT operations