About the job
Join Aspire Software as an AI Automation Specialist and become a part of our dynamic team in Lebanon. We are dedicated to revolutionizing the operations of our portfolio SaaS companies through innovative AI solutions.
About Aspire Software: Aspire Software is a leader in managing and operating wholly-owned software companies. We provide mission-critical solutions across various sectors, leveraging industry best practices to ensure timely integration processes. Our decentralized model fosters rapid growth by reinvesting in our diverse portfolio.
Role Overview: As an AI Automation Specialist, you will play a crucial role in transforming our operations across Sales, Support, Finance, and Operations. Your focus will be on identifying inefficiencies and implementing swift AI-driven solutions using tools such as Claude, n8n, Zapier, and Make. This position emphasizes practical execution: creating lead pipelines, automating support workflows, and addressing automation backlogs that have been prioritized across departments. You won’t need to train models or write complex code; instead, you will utilize your creativity and expertise to integrate tools into workflows that yield tangible results.
Your Responsibilities:
Go-to-Market & Revenue Operations:
- Develop AI-powered outbound lead pipelines, including automated lead scoring, outbound sequencing, and churn prediction to maximize EBITDA.
- Automate workflows for commercial sign-offs and proactively identify revenue leakage.
- Configure dashboards for accounts receivable aging and alerts for late payments.
- Auto-trigger proposals for upselling and renewals based on client events.
Customer Support & Knowledge Systems:
- Streamline ticket triage and routing processes to enhance efficiency.
- Establish AI-based after-hours support to reduce reliance on in-person staff.
- Create internal knowledge systems using historical ticket data to minimize agent handling time.
Finance, Billing & Administration:
- Automate billing processes for professional services and track time effectively.
- Enhance back-office administrative tasks related to billing requests and reports.
- Streamline Finance and HR data operations, including payroll and expense reporting.
Content, Proposals & Reporting:
- Automate the generation of release notes and project management reports.
- Draft responses for RFPs and RFIs utilizing a knowledge base of previous submissions.
Ops & Escalations:
- Create KPI dashboards and real-time reporting systems to track performance.
- Implement automation solutions for operational efficiencies.
