Customer Success Manager - High Touch (m/f/d)

At voize, we believe that frontline workers deserve the gift of time—time to care, connect, and be present. Unfortunately, that precious time is often consumed by administrative tasks that divert nurses from what truly matters: people.We are on a mission to change this by developing an AI companion that liberates nurses from administrative burdens, allowing …

As a Senior Partner Success Manager (m/f/d), you will play a pivotal role in ensuring our partners effectively utilize EFS and maintain a successful long-term collaboration with us. You will support them from onboarding through their daily operations, assist with operational challenges, identify activation potential, and ensure that our financing solution is actively integrated into the sales process.In this role, you will be more than just a point of contact for our partners and their customers; you will be a key driver for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will channel market feedback back into our organization and help continuously refine our processes, tools, and knowledge base.This position is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a tangible impact in a dynamic environment.Customer & Installer SupportYou serve as the primary contact for operational inquiries from installers, their sales teams, and end customers.You process support requests swiftly, systematically, and solution-oriented, ensuring reliable assistance in day-to-day operations.You effectively prioritize and escalate complex cases, collaborating closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou actively enhance our Knowledge Base by creating support articles, FAQs, and onboarding materials.You document recurring challenges faced by partners and derive improvement potentials for processes, tools, and collaboration.You provide structured feedback from the market to inform the development of our products and internal processes.You help establish a scalable partner success setup with clear standards, robust documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internal teams.You work in a structured, solution-oriented manner and maintain oversight even when managing multiple topics simultaneously.You have a genuine desire to take on responsibility and make a difference in a dynamic environment.

Role Overview insiderone is hiring a Customer Success Manager for the DACH region, based in Berlin. This role centers on building trusted relationships with clients and helping them get the most from insiderone's solutions. The Customer Success Manager serves as the main contact for customers, guiding them through onboarding and ongoing use of the platform. What You Will Do Act as the primary contact for clients in the DACH region. Guide customers through implementation and ensure their goals are met. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins to monitor progress and satisfaction. Identify and pursue opportunities for upselling and cross-selling. Work closely with product and support teams to ensure a smooth customer experience. Location This position is based in Berlin, Germany and focuses on customers in the DACH region.

Join enpal as a Customer Success Manager specializing in heat pump solutions! In this role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service and support. Your expertise will help clients optimize their heat pump systems, enhancing their experience and satisfaction.We are looking for a proactive individual with a passion for renewable energy and customer engagement. You will collaborate with various teams to resolve client inquiries and foster long-term relationships, ultimately driving customer loyalty and retention.

Deine AufgabenAls vertrauenswürdiger Berater bist du der erste Ansprechpartner für unsere Kunden in allen Fragen rund um den Customer Success in deinen Fachbereichen.Du entwickelst Strategien für den Markteintritt, die Erweiterung neuer Geschäftsbereiche oder bietest Unterstützung bei operativen Herausforderungen für diverse Kunden.Du bearbeitest aktiv deine Projekte und übernimmst die Verantwortung für deren gesamten Lebenszyklus.Du arbeitest eng mit anderen Partnern von Formel S zusammen und entwickelst gemeinsam Lösungen entlang der gesamten operativen Wertschöpfungskette unserer Kunden.Du leitest externe Partner sowie Projektteams und gewährleistest einen reibungslosen Projektablauf.Dein ProfilDu hast mindestens 5 Jahre Erfahrung im Bereich Customer Success in schnell wachsenden Unternehmen, idealerweise im Medien- oder SaaS-Bereich.Du verfügst über mehrere Jahre Management-Erfahrung.Du bringst umfangreiche Kenntnisse in mindestens einem der folgenden Bereiche mit: Bestandskundenmanagement, Onboarding- und Supportprozesse, Up- und Cross-Selling-Strategien, Wissensdatenbanken, Ticketing, Feedbackmanagement, Empfehlungsmanagement.Du bist technologieaffin und beherrschst sowohl Deutsch als auch Englisch sehr gut.Du zeichnest dich durch ein professionelles und kundenorientiertes Auftreten aus.

Role Overview Shiji Group is hiring a Customer Success Manager in Berlin. This role centers on building and maintaining strong relationships with clients, helping them reach their goals with Shiji’s solutions. What You Will Do Develop and nurture relationships with clients to understand their needs and objectives Offer tailored support to help clients get the most from Shiji products Work proactively to support customer satisfaction and encourage long-term retention Share client feedback and insights with internal teams to help guide product and service improvements Location This position is based in Berlin.

Unleash the Power of AI Orchestration with n8n!n8n stands at the forefront of workflow orchestration, designed for a new era driven by AI. We empower technical teams to harness the freedom of coding combined with the rapidity of no-code solutions, enabling them to automate processes with unmatched efficiency. Supported by a vibrant community and over 500 integrations validated by builders, we are revolutionizing the integration of systems and scalability of impactful ideas.Since our inception in 2019, our team has expanded to over 220 diverse professionals across Europe and the US, all linked by a collaborative spirit with our main hub in Berlin. Throughout this journey, we have:Built a community of more than 650,000 active developers and creatorsAchieved over 145,000 stars on GitHub, ranking us among the world's top 40 projectsEarned recognition as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Secured $240 million in funding, culminating in a $2.5 billion valuationJoin us and be part of this exciting journey. We encourage you to explore n8n, regardless of your technical background, and share a snapshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Now, we are on the lookout for a Senior Customer Success Manager to be the primary post-sales partner for our key enterprise accounts in the EMEA region. You will guide customers from their onboarding phase to achieving full-scale adoption of our solutions. Through a structured approach that includes kickoffs, success plans, quarterly business reviews (QBRs), and renewals, your role will be pivotal in translating product utilization into tangible business value and demonstrating clear ROI.In this role, you will proactively monitor potential risks and escalations, analyze customer health and adoption metrics to facilitate progress, and develop scalable playbooks and initiatives that enhance customer outcomes.Working closely with our Support, Solutions Engineering, Product, and Sales teams, you will transform technical success into sustainable revenue. This includes identifying upsell and cross-sell opportunities, driving renewals, and supporting an impressive ~120% net revenue retention (NRR) rate for our enterprise clients.

About Plan APlan A, a subsidiary of Diginex Ltd, stands at the forefront of corporate carbon accounting and decarbonisation software in Europe. We empower organizations to transform emissions intelligence into tangible financial performance. Our innovative, AI-driven, TÜV-certified platform, alongside our expert support, streamlines emissions accounting, target-setting, and reduction planning in accordance with GHG and SBTi standards. We proudly serve over 300 clients, including industry leaders like BMW, Visa, and KFC, assisting them in reducing costs, enhancing efficiency, and fostering long-term value through effective decarbonisation strategies.We are on the lookout for a proactive and independent Customer Success Manager to join our dedicated Customer Success Team. In this role, you will be the primary liaison between Plan A and our clients, ensuring their success while representing their needs within our organization.At Plan A, you will collaborate with prominent global companies to help them understand and minimize their carbon footprint. You will also work closely with our sales and product teams to identify and define new opportunities that align with our customer engagement processes.Your ResponsibilitiesServe as a trusted advisor for our major clients in EMEA, fostering strong relationships and ensuring their success by engaging with counterparts and senior stakeholders within their organizations.Gain in-depth knowledge of the Plan A platform to address client challenges and identify areas for future product enhancements.Advise our customers on strategic sustainability and carbon accounting matters, leveraging the expertise of our subject-matter specialists.Collaborate with technical teams to ensure that client feedback is integrated into our product development pipeline.Manage the entire commercial relationship from contract signing to renewal, including negotiations on commercial and contractual terms.Develop and implement operational strategies to enhance processes and systems, driving rapid growth.

At MongoDB, we are seeking a passionate Customer Success Manager who thrives in a dynamic environment and is eager to tackle new challenges. This role requires a balance of autonomy and a customer-centric approach to help build and enhance our customer success programs. You will serve as a key point of contact for our MongoDB end users, utilizing your technical expertise and account management skills while leading cross-functional teams including Sales and Professional Services.We welcome candidates based in Berlin to join our hybrid working model.

Role Overview As a Senior Customer Success Manager at cosuno in Berlin (hybrid), the focus centers on guiding customers in the construction industry through digital transformation. This position involves more than platform support: it calls for trusted advisory at the executive level. The work combines process consulting, change management, and multi-stakeholder coordination to help organizations modernize their workflows and establish lasting digital practices. What You Will Do Manage a portfolio of strategic key accounts, collaborating closely with management to shape and advance digital transformation in procurement processes. Develop tailored success plans that address broader organizational strategy, not just tool adoption. Oversee complex stakeholder management, mediating between groups from procurement and project management up to executive leadership. Act as a strategic process consultant: analyze current structures and help migrate traditional workflows into efficient digital processes. Lead comprehensive change management initiatives, anticipate resistance, and help embed a sustainable digital culture within client organizations. Safeguard long-term business value by conducting in-depth reviews, proactively identifying churn risks and upsell opportunities, and driving account growth. Mentor team members, sharing expertise in advising complex organizations and contributing to the ongoing development of customer success standards. What We Look For Extensive experience managing strategic enterprise clients in SaaS or management consulting.

Director of Accounting (m/w/d)Location: Berlin (remote or hybrid work available)Join Passionate Individuals for Sustainable Software SolutionsOur mission is to connect, inspire, and engage all EHS and ESG stakeholders. Through innovative digital solutions, we provide clarity and direction in occupational safety, environmental management, quality, and sustainability. Be part of our vision and help advance safe and eco-friendly business practices with cutting-edge software.As the Director of Accounting (m/w/d), you will play a pivotal role in building a modern, scalable finance organization. In this key position, you will oversee the entire accounting function, redesign structures and processes, and guide the accounting department through a transformative phase following a carve-out.You will collaborate closely with the CFO, build a high-performing team, and ensure transparent, reliable, and timely financial statements. Your strong commitment to quality, structured approach, and hands-on mentality will significantly influence the evolution of our financial operations.Your ResponsibilitiesComplete responsibility for ongoing accounting, including the preparation of monthly, quarterly, and annual financial statements in accordance with HGB.Consolidation of national and international subsidiaries and involvement in the group financial statements.Ensuring tax compliance, including VAT, corporate, and trade tax, as well as liaising with external tax advisors.Preparation and maintenance of transfer pricing documentation and adherence to regulatory requirements.Accurate revenue recognition according to HGB/IFRS 15, correct invoicing, and professional accounts receivable management.Management of liquidity planning, maintenance of banking relationships, cash pooling, and currency risk management.Building, leading, and developing an accounting team, including establishing efficient processes and controls.Close collaboration with CFO, FP&A, HR, and other stakeholders to advance a modern, future-ready accounting function.Your ProfileCompleted degree in Business Administration, Accounting, or a related field (preferably with CPA or tax advisor background).At least 7-10 years of professional experience in accounting, with management experience.Excellent knowledge of HGB and experience in preparing annual and consolidated financial statements.Experience with international company structures and consolidation processes.Solid understanding of modern ERP systems (e.g., SAP S/4HANA or Microsoft Dynamics).

Join our dynamic team at leverdemo-8 in Berlin, Germany, as a Strategic Customer Success Manager. In this role, you will be instrumental in enhancing customer satisfaction and driving retention through strategic guidance and support. You will work closely with our clients to understand their needs and ensure they achieve their desired outcomes with our products. This is an exciting opportunity to be part of a forward-thinking company that values innovation and customer-centricity.

Join our dynamic team as a Customer Success Manager at Stripe in Berlin. In this pivotal role, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform. You will work closely with customers to understand their needs, provide tailored solutions, and drive customer satisfaction.

Join Mollie as a Customer Success Manager for the DACH region, where you'll play a pivotal role in enhancing customer satisfaction and driving retention. You will collaborate closely with clients to understand their needs and ensure they derive maximum value from our payment solutions. Your expertise will help guide customers through onboarding and foster strong relationships that promote long-term loyalty.

Role overview Modash seeks a Customer Success Manager for Europe. This remote role is based in Berlin and focuses on supporting customers, building strong relationships, and making sure clients benefit fully from Modash’s products. What you will do Work directly with customers to understand their needs and make sure they are satisfied Serve as the main contact for client questions and requests Coordinate with internal teams to solve problems and deliver solutions tailored to each customer Encourage effective use of Modash’s products so clients can achieve their goals Team culture Collaboration and clear communication matter at Modash. The team works remotely and supports each other to deliver strong results for customers throughout Europe.

Your Role.Join Wundermart as a Customer Success Manager where you'll play a pivotal role in delivering exceptional value to our clients! As a trusted advisor, you'll forge and strengthen relationships that foster customer success, satisfaction, and loyalty. With your proactive approach, you'll anticipate needs, address challenges, and devise innovative solutions to enhance our customers' experiences.Leverage data-driven insights to identify opportunities for improving financial performance and celebrate the successes of our clients as they flourish. You'll oversee the onboarding process, welcoming new customers and ensuring their seamless integration. Your expertise in the region will facilitate the coordination of shop openings across multiple teams, ensuring operations run flawlessly. Additionally, you'll be the primary collaborator, aligning both internal and external teams to ensure swift and successful execution of customer initiatives.As part of Wundermart's dynamic commercial team, you will work closely with our sales colleagues who are responsible for securing new locations for our lobby shops. Your early involvement means you'll gain in-depth knowledge of the hotels, their guests, and the local market, making you a key driver of commercial and financial success for these shops.Once a deal is finalized, you will take the lead in building relationships with new customers and coordinating the shop setup, ensuring everything functions smoothly from day one. Understanding market dynamics and hotel-specific needs will empower you to continuously refine our services, shape local pricing strategies, and identify smart upselling opportunities that enhance performance.As this department grows, you'll have the unique opportunity to shape its future and make a significant impact as we scale our operations!

At Insider One, we are thrilled to present an exciting opportunity for a Customer Success Manager specializing in the DACH region. If you are passionate about driving customer satisfaction and fostering strong relationships, we want to hear from you!About UsInsider One stands as the premier platform that consolidates all essential tools for marketing and customer engagement teams, propelling them to unlock their full potential and attain remarkable success. Our journey began with a handful of desks and a powerful vision: to democratize access to cutting-edge technologies and emerging marketing channels for professionals worldwide. Today, our vibrant team of over 1,500 members from more than 50 nationalities operates across 30 offices, driven by our commitment to innovation.Powered by a robust Customer Data Platform (CDP) and advanced AI, Insider One integrates data, personalized experiences, and journey orchestration across an extensive array of channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we reached a significant milestone with a $500M Series E funding round led by General Atlantic, supported by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 clients, from ambitious startups to renowned Fortune 500 companies such as Samsung and Nike, we are recognized as a leader in our industry.We take pride in being one of the few woman-founded and women-led B2B SaaS unicorns globally, consistently earning accolades from analysts and customers alike. Join us in our mission to redefine marketing and customer engagement!

About WatershedWatershed is an innovative enterprise sustainability platform dedicated to empowering businesses to effectively manage their climate and ESG data. Leading companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens leverage Watershed to generate audit-ready metrics for both voluntary and regulatory reporting, including the CSRD. We are eager to welcome passionate product builders who thrive in mission-driven environments and are excited to collaborate in cultivating a vibrant team culture.With offices in major cities including San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, we also embrace the flexibility of remote work across the U.S. and Europe.The RoleAt Watershed, we are on a transformative mission to assist companies in measuring, reducing, removing, and reporting their emissions. Our success is intrinsically linked to our customers' achievements, and we are looking for pioneering members to join our Berlin Customer Success team. You will play a vital role in guiding our clients as they navigate their climate journeys.As a Strategic Customer Success Manager (CSM), you will be the primary point of contact for our largest clients, helping them to understand Watershed’s offerings and how they can align these with their organizational goals. You will engage deeply with customers to comprehend their unique business needs and provide tailored support throughout their climate journey, collaborating with Watershed’s broader teams to deliver exceptional service.Fluency in both English and German is essential for this role.

Role overview idealocareer seeks a Publisher Success Manager (m|w|d) for a one-year parental leave cover in Berlin. The position focuses on managing publisher relationships and supporting a data-driven business model. This is a hands-on opportunity to work in Affiliate and Performance Marketing while taking responsibility for key operational processes. Operational management Oversee ongoing publisher-related topics and activities. Respond to inquiries and resolve issues promptly to maintain smooth operations. Prioritize, coordinate, and escalate matters as needed. Partner management Serve as the main contact for existing publishers. Maintain structured and clear communication with partners. Collaborate with partners on ongoing topics and required adjustments. Direct Leadout implementation Support integration of Direct Leadouts with current partners. Work with Tech and Product teams on technical setups. Monitor integrations to ensure proper function. Performance and transparency Analyze key performance data to track progress and identify issues early. Spot anomalies and share insights with Data and Business Development teams. Documentation and handover Keep information and setups organized and accessible. Maintain thorough documentation to prevent knowledge gaps. Prepare clear handovers to ensure smooth continuity at contract end.

At Moss, we empower finance professionals to streamline their operations and make visionary decisions.Our unique team and culture are driven by impact and growth, encouraging each member to pursue excellence and continuous learning. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the long-term success of Moss.Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer interactions. Utilizing data insights, you will identify upsell opportunities and address churn risks. Your strategic insights and comprehensive product knowledge will be vital in assisting customers to derive maximum value from our offerings and ensuring their success.Your responsibilitiesHere’s what a typical day might look like:Enhance customer engagement - By developing and nurturing scalable, value-driven relationships, you will gain an in-depth understanding of your clients' financial objectives. You will guide and consult them to boost their engagement and activate all spend management features.Identify upsell opportunities - Your thorough understanding of both the product and customer needs will allow you to pinpoint new business opportunities and product optimization initiatives that enhance value for existing clients.Evaluate performance and provide insights - By utilizing specific KPIs, you will aim to achieve and monitor revenue trajectories through key metrics such as spend engagement, SaaS uplift, and renewals.Serve as a product ambassador - Collaborating with internal stakeholders, you will gather and communicate client feedback while advising on current and future product features.Strive for process excellence - You will focus on continuous improvement, crafting and enhancing the client journey touchpoints that increase customer satisfaction and encourage long-term retention.About youWe are looking for someone who is passionate about customer success and thrives in a dynamic environment.