Senior Customer Value Manager

Join Coupa Software as a Senior Customer Value Manager where you will play a vital role in driving customer success and maximizing value for our clients. In this position, you will leverage your expertise to develop and implement strategies that enhance customer engagement and satisfaction. Be a part of a dynamic team that is dedicated to delivering exceptio…

Join Coupa as a Customer Value Manager, where you will be instrumental in driving customer success and enhancing the value they derive from our products. You will collaborate closely with clients to understand their needs and help them maximize their investment in our solutions. This role requires a strategic mindset and excellent communication skills to foster strong relationships with our customers.

At Insider One, we believe in empowering marketing and customer engagement teams to achieve their fullest potential. As a leader in the industry, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Colombia.About Insider OneInsider One stands as the premier platform that unifies all essential marketing and customer engagement tools, enabling teams to excel in their endeavors and become truly unstoppable. Our journey began with a vision to create a single platform that grants marketers worldwide access to groundbreaking technologies and emerging channels. Today, we are proud to have a diverse team of over 1,500 professionals from more than 50 nationalities across 30 global offices.Our innovative Customer Data Platform (CDP), powered by AI, seamlessly integrates data, personalization, and journey orchestration across an extensive array of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we successfully completed a remarkable $500M Series E funding round, led by General Atlantic, attracting investments from esteemed firms such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Trusted by over 2,000 clients, from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, and Nestlé, Insider One continues to thrive.We are proud to be recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is reflected in our consistent recognition as the leading vendor in marketing and customer engagement capabilities. Don’t just take our word for it — see for yourself. Join us in our mission to redefine the future of marketing.

Location: Bogotá, Bogota, Colombia About Nuvei Nuvei is a Canadian fintech company supporting clients worldwide. Our technology helps organizations accept next-generation payments, offer a range of payout options, and manage card issuing, banking, risk, and fraud. With operations in over 200 markets, local acquiring in 47 regions, and support for 150 currencies and 586 alternative payment methods, Nuvei connects customers and partners to global and local payment solutions through a single integration. Role Overview The Manager of Customer Service Quality Assurance will shape a modern, data-driven QA program to strengthen Nuvei’s customer experience and operational standards. This position moves QA beyond traditional auditing, building a strategic function that uses broad interaction coverage, analytics, and a focus on continuous improvement to drive results across customer-facing teams. What You Will Do Develop and lead a quality assurance program that supports Nuvei’s customer service goals Apply analytics and data to monitor and improve team performance Collaborate with Operational Support and other teams to spot trends, gather customer feedback, and address emerging challenges Translate insights into concrete actions that improve quality and consistency Promote a culture of accountability and excellence aligned with Nuvei’s growth and service objectives Who We’re Looking For Experience leading quality assurance in customer service or related fields Strong analytical skills and comfort working with data Ability to collaborate across teams and drive continuous improvement Structured leadership style and commitment to high standards

At OneTouch Direct, we pride ourselves on being more than just a call center; we are a passionate team dedicated to providing outstanding customer service. Established in 1998, we have grown into a premier provider of contact center solutions for Fortune 500 companies, focused on elevating customer experiences.Become a Part of Our Team as a Bilingual Customer Service Representative!We are on the lookout for enthusiastic and customer-focused individuals fluent in both English and Spanish to assist our diverse clientele. As a Bilingual Customer Service Representative, you will represent our company, guiding customers through their inquiries, resolving issues, and ensuring their satisfaction with our services.Main Responsibilities: Manage incoming customer service inquiries in both English and Spanish. Provide assistance with product details, account inquiries, and customer concerns. Employ excellent communication skills to convey solutions clearly and effectively. Keep precise records of customer interactions and transactions. Offer feedback and insights to enhance overall service delivery. Qualifications: High school diploma or equivalent is required. Proficiency in both English and Spanish (verbal and written) is essential, with a minimum English level of B2. 1-2 years of customer service or call center experience is preferred. Exceptional verbal and written communication skills. Capability to manage challenging situations and resolve conflicts in a professional manner. Competent in computer use and navigating various systems. Ability to maintain confidentiality and professionalism. A collaborative team player with a positive attitude and a strong commitment to customer satisfaction. Benefits:Salary: 2,850,000 COP plus uncapped commission, with bi-weekly payments through Bancolombia or Davivienda, based on payroll cut-offs.Contract Type: Open-Ended.Job security.Career development opportunities.Membership to Spotify or Netflix.Continuance bonus.

Join our team as a Remote Bilingual Customer Service Agent!About the Role:Are you driven by a passion for customer success and a knack for problem-solving? At Sezzle, we are seeking a dedicated customer service professional who thrives on helping others. You will provide assistance with a friendly and empathetic approach, addressing inquiries and troubleshooting issues related to our services. Your exceptional written and verbal communication skills will be key in delivering clear and concise guidance to our customers. If you are reliable, resourceful, and take pride in going the extra mile for customer satisfaction, we want to hear from you!The Company:Sezzle is on a mission to financially empower the next generation by transforming the shopping experience beyond traditional payments. Our innovative technology integrates seamless, interest-free installment plans, making shopping smarter and more accessible. We’re not just changing payments; we’re redefining how individuals discover, engage with, and purchase their favorite products. By joining our dynamic team, you will help create a unique shopping journey that drives real impact on merchant sales through enhanced conversions and higher order values. If you’re excited about innovating in the tech space and delivering a revolutionary experience for consumers and merchants alike, come join us at Sezzle!Responsibilities:Deliver clear, prompt, detailed, and customer-centric support to our clients.Demonstrate enthusiasm and knowledge about our products to enhance customer engagement.Assist customers in resolving a range of inquiries via email, live chat, and phone.Foster a supportive network within our exceptional customer support team.Collaborate with customers to gain insights into their use of Sezzle services, providing valuable feedback to our Product and Development teams.Act as an advocate for our customers, identifying and reporting opportunities for improvement.

This is a remote position for candidates based in Bogota, Colombia. About the Role: Are you enthusiastic about fostering customer success? Do you thrive on solving challenges? At Sezzle, we are in search of a dedicated customer-oriented problem solver. With a warm, authentic, and empathetic demeanor, you will be addressing inquiries and crafting clear, concise instructions to assist customers in navigating Sezzle's services. Your exceptional written and verbal communication skills will be crucial as you work to ensure customer satisfaction. We value dependability, resourcefulness, and a proactive approach to helping our customers succeed. The Company: At Sezzle, we are on a mission to empower the next generation financially. We are transforming the shopping experience by integrating advanced technology with seamless, interest-free installment plans, making shopping smarter and more accessible. Our vision goes beyond payments; we are redefining how individuals discover, engage with, and purchase the products they love, while significantly enhancing merchant sales through increased conversions and higher order values. As we continue to innovate in the fintech and retail sectors, we are cultivating a dynamic team that is passionate about creating a unique shopping journey rather than just a transaction. If you are excited about pushing the boundaries of technology and delivering transformative experiences for consumers and merchants, we invite you to join us at Sezzle and help shape the future of shopping! Responsibilities: Deliver clear, prompt, and customer-focused support to our users. Exhibit enthusiasm and knowledge of our products. Assist customers in resolving inquiries of varying complexity through email, live chat, and phone interactions. Foster a supportive and trusting relationship with our exceptional customer support team. Engage with customers to understand their usage of Sezzle's services and provide constructive feedback to our Product and Development teams. Act as a customer advocate by identifying and addressing areas for improvement in our services.

Remote role based in Bogota, Colombia. Candidates must reside in Bogota to be considered. Role overview Sezzle Inc. seeks a Customer Success Agent who values empathy, clear communication, and helping others. The position focuses on supporting users as they use Sezzle’s services, resolving questions, and making sure each customer feels understood and respected. Reliability and creative problem-solving are important in this role. Going above and beyond for customers is part of the team’s approach. What you will do Deliver prompt, clear, and compassionate support to users. Demonstrate enthusiasm and a strong grasp of Sezzle’s product. Assist customers with questions and issues through email, live chat, and phone. Work closely with the customer support team to foster a collaborative environment. Listen to customers, understand how they use Sezzle, and share insights with Product and Development teams. Advocate for customers by identifying and reporting areas for improvement within Sezzle.

About the Role: Are you passionate about driving customer success and skilled in resolving issues? We have a thrilling opportunity for a Customer Support Team Lead at Sezzle. In this pivotal role, you will lead a dedicated team committed to providing outstanding support experiences. Your key responsibilities will include managing troubleshooting processes, creating detailed instructional materials, and facilitating effective communication with customers. We are looking for an individual with exceptional written and verbal communication skills, a reliable nature, and a strong desire to go above and beyond to ensure customer satisfaction. The Company: Sezzle is on a mission to financially empower the next generation by transforming the shopping experience beyond traditional payments. We integrate cutting-edge technology with seamless, interest-free installment plans that make shopping smarter and more accessible. Our goal is not just to redefine payments but to enhance how people discover, interact with, and purchase their favorite products, while substantially impacting merchant sales by increasing conversions and boosting order values. As we continue to innovate in the fintech and retail landscape, we are building an exciting and dynamic team that is passionate about creating more than just transactions but an extraordinary shopping journey. Join us at Sezzle and be part of shaping the future of shopping! Responsibilities: Lead and mentor a team of customer support specialists to ensure exceptional service delivery. Participate in recruiting efforts to build and develop the customer support team, including conducting interviews for new customer service agents. Oversee the resolution of customer inquiries across various communication channels. Encourage a culture of empathy and excellence within the team, motivating them to exceed customer expectations. Collaborate with cross-functional teams to gather insights and feedback, driving continuous improvements in Sezzle's products and services. Serve as a liaison between the Colombia customer support team and global leadership, reporting on team performance and contributing to strategic decisions.

Ten Group is hiring an Overnight Lifestyle Manager to support members with a wide range of concierge services. This remote role is based in Bogotá and focuses on delivering high-quality assistance throughout the night shift. Main responsibilities Handle member requests such as restaurant bookings, ticket inquiries and purchases, and travel arrangements. Respond to inquiries quickly and professionally through phone, email, and chat. Use internal systems, research tools, and supplier contacts to fulfill requests efficiently. Assist your manager with basic administrative tasks. Join team meetings and take part in ongoing training and development. Requirements Strong customer service skills with a focus on clear communication. Comfort working overnight hours on a permanent basis. Ability to manage multiple requests and use digital tools effectively. This position offers the chance to work with a dedicated team, supporting members during overnight hours from a remote location in Bogotá.

We are seeking a dynamic and results-driven CRM Manager with expertise in Braze to join our innovative team at ten-group. In this pivotal role, you will oversee our customer relationship management strategies, leveraging the Braze platform to enhance customer engagement and drive business growth.The ideal candidate will possess a deep understanding of CRM processes and demonstrate a proven track record in utilizing data-driven insights to optimize marketing campaigns. You will collaborate with cross-functional teams to ensure seamless integration between marketing, sales, and customer support, ultimately enhancing the customer journey.

At Binance, we are at the forefront of the global blockchain revolution, powering the largest cryptocurrency exchange by trading volume and user base. Trusted by over 300 million users across more than 100 countries, our platform is renowned for its robust security, transparency in user funds, lightning-fast trading engine, and extensive portfolio of digital asset offerings. Our services encompass trading, finance, education, research, payments, institutional services, Web3 features, and beyond. We harness the potential of blockchain technology to foster an inclusive financial ecosystem that champions financial freedom and enhances access to finance worldwide.Join our dedicated Customer Service team at Binance and play a pivotal role in delivering exceptional support to our clients. We are committed to creating an environment where users receive unparalleled assistance characterized by swift response times and precise information. Our support mechanisms include ticketing systems and live chat, addressing customer inquiries, resolving issues, and processing identification approvals for our premier cryptocurrency exchange platform. We are looking for empathetic, articulate, and solution-oriented professionals who can represent our customers' interests and gather crucial feedback. Become a part of our mission to uphold outstanding service standards and ensure high levels of customer satisfaction.

Join the #DespegarTeam, a dynamic group of professionals committed to crafting exceptional travel experiences that enrich lives. We collaborate, embrace challenges, learn from our mistakes, and continually strive for excellence.Being part of #DespegarTeam means growing, developing, setting goals, and relentlessly pursuing them. We innovate, create, and learn from our experiences to establish ourselves as the leading travel platform in Latin America.We tackle complex problems and develop cutting-edge technological solutions to stay ahead in the travel industry.We are looking for individuals who:- Are the architects of their professional growth and aim to maximize their potential.- Are information centralizers and aspire to generate high-quality solutions.- Are natural go-getters who make things happen.- Are demanding, competitive, and always seeking to exceed their own expectations.At Despegar Colombia, we are in search of a Customer Service Agent with advanced proficiency in the Portuguese language.What We Are Looking For:A candidate with experience in call centers and customer service operations.Bilingual (Portuguese) is a must.A graduate in technical, technological, or professional fields.Excellent customer management skills.What We Offer:Work schedule: Monday to Sunday with one day off per week.6-hour shifts (rotating schedules).Hybrid modality: 2 days in the office and the rest remote.Direct contract with the company.Indefinite term contract.Salary + bonus.Food allowance.

Join our dynamic team at AnyVan as a Customer Service Executive on a part-time basis. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience, all while working in a friendly and collaborative environment.

Location: RemoteType: Full-timeJoin a dynamic and rapidly expanding brand dedicated to transforming clicks into loyal customers. As a leader in the direct-to-consumer subscription market, we seek a Lifecycle Marketing Manager to spearhead our email and SMS initiatives, ensuring our customers are engaged, retained, and nurtured.Key Responsibilities: Oversee the comprehensive strategy and execution of our email and SMS marketing channels, focusing on customer acquisition, cross-selling, churn prevention, referrals, and winback strategies. Collaborate closely with the Director of Lifecycle Marketing to curate a campaign calendar that resonates with cultural events, seasonal promotions, and product launches. Craft concise strategic briefs for the copywriting and design teams to produce captivating lifecycle content. Track and evaluate key performance indicators (open rates, click-through rates, conversion rates, churn metrics) and present weekly reports with strategic insights. Guide A/B testing and continuous optimization efforts—assessing send times, frequencies, messaging, creative elements, calls to action, and audience segmentation. Enhance customer segmentation and journey mapping to fine-tune messaging for diverse audience segments. Develop and implement list growth strategies for both email and SMS, utilizing impactful acquisition tactics. Guarantee timely, accurate, and high-quality deployments, maintaining a sharp focus on compliance, segmentation, and user experience. Stay informed on industry trends, compliance standards (e.g., GDPR, CAN-SPAM), and innovative approaches in lifecycle marketing. RequirementsWhat We’re Looking For: 2+ years of experience in lifecycle marketing, specializing in email/SMS marketing or retention marketing. Proficiency with platforms such as Klaviyo, Postscript, or Attentive. Previous experience in DTC subscription-based businesses is highly desirable. Comprehensive understanding of segmentation, personalization, and marketing automation. Analytical thinker—adept at transforming data into actionable strategies. Exceptional project management capabilities with the ability to collaborate across teams under tight deadlines. Strong written and verbal communication skills—able to partner effectively with creative teams to realize concepts.

Job DescriptionPosition: Senior Cisco Engineer – Customer DeliveryFocus: Enterprise SolutionsAs a prominent member of our team, the Senior Cisco Engineer will play a pivotal role in engaging with clients to ensure the successful planning and execution of validation engagements. Your expertise will help support both next-generation Routing and Switching as well as Enterprise and Service Provider customers in the swift implementation of innovative platforms and solutions.Your responsibilities will include validating new design solutions tailored to meet specific customer requirements, facilitating discussions to clarify needs, analyzing test requirements, constructing lab configurations, authoring and executing comprehensive test plans, and thoroughly documenting outcomes.You will identify and address key issues and gaps, collaborating closely with engineering and delivery teams to devise effective resolutions. Additionally, you will be instrumental in the development and integration of new technologies within lab environments.Collaboration with Solution Architects from both Delivery and Sales teams will be essential in driving future initiatives and securing customer business. Your innovative mindset will contribute to improving efficiency and accelerating validation efforts.As part of the Solution Validation Services (SVS) team within Cisco Customer Experience (CX), you will aid in designing cutting-edge solution validation labs for Data Center, Enterprise, and Service Provider clients, ultimately helping to inform customers about the latest technological advancements.

At TTEC Digital, we empower our clients to create environments where their employees feel valued and supported, recognizing that exceptional customer experiences start with engaged employees. Our vision is to cultivate a workplace where every employee can thrive.TTEC Digital is actively seeking a Client Success Manager to join our dynamic team in Bogota, Colombia. This role offers a fully remote work opportunity.As a Client Success Manager (Nearshore), you will be tasked with overseeing low-touch and tech-touch clients, ensuring smooth service delivery, high satisfaction rates, and tangible business results. Your focus will be on proactive engagement, swiftly resolving issues, and managing escalations, guaranteeing that our lower-touch accounts derive maximum value from our solutions.Collaboration will be key as you work closely with cross-functional teams, including Delivery, Product, Engineering, and Support, to manage and enhance client relationships, address escalations promptly, and pinpoint opportunities for increasing value and adoption.

Binance is hiring a Bilingual Customer Service Representative (German & English) in Bogota, Colombia. This position supports a global user community for a major cryptocurrency exchange, helping users navigate a platform trusted by millions worldwide. Key responsibilities Handle customer questions and concerns using ticketing systems and live chat tools Resolve complaints, ensuring users receive clear and accurate information Oversee identification approval steps as part of user onboarding and compliance Gather and share customer feedback to support service quality Represent user interests while following platform standards and policies Requirements Fluency in both German and English Strong communication skills and the ability to empathize with customers Experience with ticketing platforms and live chat support Detail-oriented approach and a focus on finding solutions Location This role is based in Bogota, Colombia.

At OneTouch Direct, we redefine the call center experience. Established in 1998, we have evolved into a leading provider of contact center solutions in the country, partnering with Fortune 500 companies to deliver outstanding products and exceptional service. Our culture promotes a seamless extension of our clients while fostering an internal environment that distinguishes us from the competition.Currently, we are on the lookout for a dynamic Customer Service and Sales Representative to join our vibrant team in Bogotá, Colombia. In this pivotal role, you will address customer inquiries, resolve issues efficiently, and drive sales by recommending our diverse range of products and services tailored to meet customer needs.

At OneTouch Direct, we redefine the standards of customer engagement. Established in 1998, we have evolved into a leading provider of innovative contact center solutions, partnering with Fortune 500 companies to deliver exceptional products and services. Our commitment to excellence reflects in our vibrant internal culture, setting us apart from typical call centers.Become a part of our dynamic team as a Remote Inbound Customer Service Representative!We are looking for enthusiastic and dedicated bilingual professionals to enhance our customer service team! As a Remote Inbound Customer Service Representative, you will offer outstanding support to our diverse clientele, utilizing your skills in both English and another language of your choice. Your role is vital in ensuring that all customers feel valued and understood.Position SummaryIf you possess excellent English communication skills and a strong desire to assist customers, we invite you to join our team and provide exceptional support through voice and email interactions.Key ResponsibilitiesRespond to inbound customer inquiries via phone and email.Offer clear, timely, and professional assistance.Ensure a positive and satisfactory experience for customers.Document customer interactions and follow up on ongoing cases.Employment DetailsBase Salary: $2,400,000 COPConnectivity Allowance: $100,000 COPTransportation Allowance: as per Colombian lawWeekly Schedule: 36 hoursOperating Hours: 8:00 AM to 9:00 PMWork Type: RemoteContract Type: IndefiniteTraining and OnboardingDuration: 1 weekFormat: On-site training at Connecta 80 facilityNesting Period: 1 week with operational supportCandidate ProfileEducation: High school diploma, technical, technological, or professional degree.Experience: Minimum 6 months in a call center environment.Location: Must reside in Bogotá.Language Proficiency: English level B2+ to C1 (required).Internet: Connection speed above 300 Mbps with proof of service.Technical Requirements:A laptop or desktop running Windows 10 or higher (no Mac, Surface, or Chromebook).Hardwired internet connection (ethernet) required.USB headset (wired) with noise-canceling features.Webcam (external or integrated) for video communications.Perks and Benefits:Salary: 2,400,000 COP + uncapped commission. Payment bi-weekly to your Bancolombia or Davivienda savings account based on payroll cut-offs.Type of Contract: Open-Ended.Job stabilityCareer development opportunitiesMembership to Spotify or NetflixBonus for continuity